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DERMASCOPE The authority on professional skin care

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The Clients that Changed My Life

Written by Jeremy Lawrence

In a 16-year career as a licensed aesthetician, nothing made the experience more rewarding than the people I was privileged to serve. And, while some clients were more memorable than others (for every conceivable reason) a notable handful unintentionally left valuable, indelible lessons for which I’ve long been grateful. Those accidental teachers might never have been encountered in any other career—the cyclical visits or extended…

Published in Business

Striving for Imperfection

Written by Jeremy Lawrence

I’m a big fan of imperfection. Believe it or not, I view imperfection as the ultimate goal of a professional skin care practice. This may come as a jolly surprise to my employees, who know that my management style is hardly laissez-faire. I have a fixation for hospital-cleanliness, for instance. To paraphrase the great Robert Duvall character in Apocalypse Now, I love the smell of…

Published in Business

Getting Distracted

Written by

These days, it's easy to get distracted. The real trouble is, the distractions take our attention from the issues which really count-client service being key among these. We are such sensory beings, and barraged as we are with marketing messages, a simple trip to the store may turn into a phantasmagoric trip down the rabbit-hole. When I buy groceries, I will often see shoppers, apparently…

Published in Business

Distracting your Clients

Written by

These days, it's easy to get distracted. The real trouble is, the distractions take our attention from the issues which really count - client service being key among these. We are such sensory beings, and barraged as we are with marketing messages, a simple trip to the store may turn into a phantasmagoric trip down the rabbit-hole. When I buy groceries, I will often see…

Published in Client Care

Technique

Written by Jane Wurwand

Technique. This is a sacred word to skin therapists. To begin with, it's French-more on that in a moment. For generations, technique has been the skin care profession's raison d'etre-oops, I mean entire reason for being. Mastering the traditional posture, movements, and protocol defined the very essence of being a skin therapist, similar, let's say, to the discipline of a classical ballerina or a Cordon…

Published in Business