Hiring: Avoiding Resume Red Flags

Written by Mara Shorr, BS, CAC II-XIV and Jay A. Shorr, BA, MBM-C, CAC I-XIV
Let’s be honest for a moment. We have sorted through more than a thousand resumes in the past month alone. What is out there? Well, it is not pretty, folks! We have heard it all: “there’s no good help in Miami,” “it’s different here in New York,” “people don’t stay in jobs here in Houston like they do in other cities.” Unfortunately, hiring great staff…
by Mara Shorr, B.S., CAC II-XII and Jay A. Shorr, B.A., MBM-C, CAC I-XII You have already done the heavy lifting. You created the perfect job description and scoured the internet. You racked the brains of everyone you know for the candidates, did the interviews, and ran the background checks. You hired the perfect employees and you are watching them thrive! Now, it is time…
Leading a team takes more effort than simply hiring the right players. It involves keeping the right players and motivating and inspiring them to do their very best. Excited, eager, and talented employees at every level of the spa can be spotted by clients as soon as they pick up the phone or walk in the door. Furthermore, a motivated employee also shows in the…
Bacteria can come in many different shapes and sizes with varying degrees of severity. It is important to note that not all bacteria are bad, as many of them are helpful and essential to life. The difference between non-pathogenic and pathogenic bacteria is that non-pathogenic bacteria is considered useful, while pathogenic bacteria (such as germs) are more dangerous because they can carry diseases. When it…
During breast cancer awareness month, spas and salons may be wondering how they can contribute to the cause. In addition to becoming educated about oncology aesthetics and making treatments as safe as possible for clients with cancer, spas can partake in a number of fundraising and awareness ideas.

T.E.A.M. SPIRIT Keeping employees on the same page

Written by Tasha D. Manigo-Bizzell, L.E., M.B.A., I.H.P., M.S.
It is no secret that keeping clients interested in a spa’s products or services is a daunting task. With so much vying for their dollars, it is a wonder customer loyalty even exists. But keeping employees engaged is the most important goal for any business that truly wants to be successful. Remember they are partners in success. You work hard at attracting potential clients to…
It is all about balance and understanding how everything and everyone can work together. I have been in the employer’s seat for more than 23 years now and I am still learning life lessons. As I reflect on the past, I can honestly say that I was not always the best employer. However, I have learned to accept my strengths, help others to feel strength…

Motivating Employees

Written by Melinda Minton
Keeping employees happy and productive is no easy task. They may currently be dealing with personal issues or simply just having a bad day. However, a spa is a sacred space; unhappy employees make for unhappy clients. This can typically develop into a long-term recipe for financial disaster. By implementing new guidelines for your staff to follow, it can prove beneficial to the overall success…

Keeping Calm in Sticky Situations

Written by Shelley Hess
When practicing professionalism in the spa, it is particularly important to remember that negative comments relayed by your staff and/or co-workers can potentially ruin your personal and professional relationship with a client. Being able to keep calm in sticky situations is an integral part of maintaining a professional atmosphere in your business. From personal experience, one such situation occurred at my own skin care clinic.…

Navigation

Written by
Throughout this series, we have discussed developing the principles of empowerment and leadership. Planning, prioritizing, organizing, applying initiative and overcoming obstacles all empower us, bring us closer to our goals, and develop our leadership skills. Two of the most necessary skills we develop are discipline and self-control. We have the ability to choose our level of motivation. We have the ability to choose our state…
Obstacles await us in many forms. They test our will as well as our resources. They separate the wanton from the determined. Obstacles expose the easily frustrated and undisciplined. They systematically measure our desire, resolve and preparedness. Conversely, those same obstacles can lead us to the opportunity we need to accomplish our goals. They oftentimes steer us toward resources that are otherwise unavailable. Without obstacles…

In the Work Place How to Deal with Emotionally Charged Situations

Written by Christine Pemberton, marketing and sales director for Skin 2 SkinTM Care
In the work place, each individual has their own objectives, opinions, skill-sets, roles, responsibilities and deadlines to deal with. These factors coupled with outside influences and pressures, can manifest into emotionally charged situations. Many of these situations usually stem from miscommunication, differences in objectives and opinions, as well as perceived importance. Two key words can most often diffuse the situation: respect and acceptance. It is…

Initiative

Written by
So, here we are. We have had in-depth discussions about motivation, goals, priorities, plans and organizing. But, we already have experience with time management. We have all been using schedules and lists for years. Why have these tools not already created the success we seek? It has been said in many ways but I prefer the simple analogy – A goal without a plan is…
“You can do it; it is only mind over matter.” Has anyone ever said that to you? While we are experts at telling people how to run their lives and make decisions, the funny thing is that we rarely apply it to ourselves. What is it that we are so afraid of?
How many times have you been working on a project and imagined a better way to accomplish the task? Do you witness or experience wasted time or other resources? Have you had an ambition that you have yet to develop a plan to pursue? The famous French writer Antoine de Saint-Exupéry said, “A goal without a plan is just a wish.” One of the common…
Volunteering allows you to connect on a personal level with others in your community, creating and strengthening your ties with the local population. Volunteering can be quite rewarding on both a personal and professional level. You will have the opportunity to meet new people and build new relationships. Not to mention volunteering looks great on your resume! Here is a list of 10 things to…

Planning

Written by
How often have you been halfway through a project only to be sidetracked by unexpected obstacles? Can you count the times you have witnessed valuable resources being wasted from inefficient planning? I imagine we have all experienced the project where we were met with unexpected delays and an expanding budget. Waste, unexpected costs and delays can be minimized or completely avoided with proper planning. My…
"Initially when I started having staff meetings, I would ask a question or for everyone's thoughts on a particular subject. But, I'd end up only getting blank stares from my employees. So, I made sure to have notepads and pens available at my next meeting, and instead I asked everyone to take a minute to write down ideas, thoughts, et cetera about the topic I…

Priorities

Written by
Anyone with modest experience setting and pursuing goals can confirm that unexpected obstacles are part of the process. These obstacles often represent delays, detours, forks in the road or even a potential dead end, to the pursuit of our goals. An established set of priorities allow us to maneuver past these obstacles and minimize our distraction. I have often heard the phrase, "most people major…

Goals

Written by
How did we find our way from being uncivilized hunter gatherers to become the cultured, suburbanite, air-conditioned, technology driven, smartphone using, Facebook consumers we are today? While the "big picture" answer might be complex, the simple truth is we got here by repeating a process. Everything humans have created originated from identifying a possibility, need or desire (motive), and pursuing a solution or satisfaction to…

Motivation

Written by
Do you know what you really want? What determines the choices you will make? Do you know people who act on compulsions, emotions or habits that fail to provide the results they want? Understanding motivation is one of the most empowering factors in achieving goals. And whether you are pursuing your own agenda or managing that of many, it is an indispensible tool. Our motivation…
Page 1 of 2

Featured Company

  • Celluma by Biophotas, IncCelluma by Biophotas, IncDescription: No matter the age, we all strive to be healthy, pain free and to look and feel our very best. The Celluma from BioPhotas, Inc. is a specialized light emitting diode (LED) device designed to treat arthritis, muscle spasm, muscle and joint pain, muscle ti ...

Employee Relations

AIA Featured School

  • Christine Valmy International School For Esthetics, Skin Care & MakeupChristine Valmy International School...Description: Christine Valmy International School for Esthetics, Skin Care & Makeup offers a quality education in the beauty industry, based on the teachings of the Founder of Esthetics in the United States—Ms. Christine Valmy. Ms. Valmy opened her very first sc ...