Rewarding Your Staff: How to Keep Your Rockstar Employees
Written by Mara L. Shorr, C.A.C. II-IX and Jay A. Shorr, C.A.C. I-IX
You have already done the heavy lifting. You created the perfect job description and scoured the internet. You racked the brains of everyone you know for the candidates, did the interviews, and ran the background checks. You…
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Employee Relations
Leading a team takes more effort than simply hiring the right players. It involves keeping the right players and motivating and inspiring them to do their very best. Excited, eager, and talented employees at every level of…
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Employee Relations
Bacteria can come in many different shapes and sizes with varying degrees of severity. It is important to note that not all bacteria are bad, as many of them are helpful and essential to life. The difference…
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Employee Relations
During breast cancer awareness month, spas and salons may be wondering how they can contribute to the cause. In addition to becoming educated about oncology aesthetics and making treatments as safe as possible for clients with cancer,…
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Employee Relations
T.E.A.M. SPIRIT Keeping employees on the same page
Written by Tasha D. Manigo-Bizzell, L.E., M.B.A., I.H.P., M.S.
It is no secret that keeping clients interested in a spa’s products or services is a daunting task. With so much vying for their dollars, it is a wonder customer loyalty even exists. But keeping employees engaged…
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Employee Relations
It is all about balance and understanding how everything and everyone can work together. I have been in the employer’s seat for more than 23 years now and I am still learning life lessons. As I reflect…
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Employee Relations
Motivating Employees
Written by Melinda Minton
Keeping employees happy and productive is no easy task. They may currently be dealing with personal issues or simply just having a bad day. However, a spa is a sacred space; unhappy employees make for unhappy clients.…
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Employee Relations
Keeping Calm in Sticky Situations
Written by Shelley Hess
When practicing professionalism in the spa, it is particularly important to remember that negative comments relayed by your staff and/or co-workers can potentially ruin your personal and professional relationship with a client. Being able to keep calm…
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Employee Relations
Navigation
Written by Jeremy
Throughout this series, we have discussed developing the principles of empowerment and leadership. Planning, prioritizing, organizing, applying initiative and overcoming obstacles all empower us, bring us closer to our goals, and develop our leadership skills. Two of…
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Employee Relations
Obstacles await us in many forms. They test our will as well as our resources. They separate the wanton from the determined. Obstacles expose the easily frustrated and undisciplined. They systematically measure our desire, resolve and preparedness.…
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Employee Relations
In the Work Place How to Deal with Emotionally Charged Situations
Written by Christine Pemberton, marketing and sales director for Skin 2 SkinTM Care
In the work place, each individual has their own objectives, opinions, skill-sets, roles, responsibilities and deadlines to deal with. These factors coupled with outside influences and pressures, can manifest into emotionally charged situations. Many of these situations…
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Employee Relations
Initiative
Written by Jeremy
So, here we are. We have had in-depth discussions about motivation, goals, priorities, plans and organizing. But, we already have experience with time management. We have all been using schedules and lists for years. Why have these…
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Employee Relations
“You can do it; it is only mind over matter.” Has anyone ever said that to you? While we are experts at telling people how to run their lives and make decisions, the funny thing is that…
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Employee Relations
Organizing
Written by Will Strunk
How many times have you been working on a project and imagined a better way to accomplish the task? Do you witness or experience wasted time or other resources? Have you had an ambition that you have…
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Employee Relations
Volunteering allows you to connect on a personal level with others in your community, creating and strengthening your ties with the local population. Volunteering can be quite rewarding on both a personal and professional level. You will…
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Employee Relations
How often have you been halfway through a project only to be sidetracked by unexpected obstacles? Can you count the times you have witnessed valuable resources being wasted from inefficient planning? I imagine we have all experienced…
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Employee Relations
"Initially when I started having staff meetings, I would ask a question or for everyone's thoughts on a particular subject. But, I'd end up only getting blank stares from my employees. So, I made sure to have…
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Employee Relations
Priorities
Written by Jeremy
Anyone with modest experience setting and pursuing goals can confirm that unexpected obstacles are part of the process. These obstacles often represent delays, detours, forks in the road or even a potential dead end, to the pursuit…
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Employee Relations
How did we find our way from being uncivilized hunter gatherers to become the cultured, suburbanite, air-conditioned, technology driven, smartphone using, Facebook consumers we are today? While the "big picture" answer might be complex, the simple truth…
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Employee Relations
Motivation
Written by Jeremy
Do you know what you really want? What determines the choices you will make? Do you know people who act on compulsions, emotions or habits that fail to provide the results they want? Understanding motivation is one…
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Employee Relations
10 Things About Hiring Staff
Written by Shelley Hancock
I purchased my first skin care center just a little over a year after taking my state boards. I barely knew how to be a good aesthetician, non-the-less a good business owner! But for some wonderful reason,…
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Employee Relations
Keeping Clients Comfortable
Written by Rhonda Allison
You have invested in the most comfortable aesthetic table available, selected a sleep-inducing soundtrack, and adorned your treatment room with calming colors and décor… You have created the consummate tranquil environment. Clients will surely slip into a…
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Employee Relations
The Four Ethics
Written by Erin Carey
Building Strong Relationships to Create Strong Sales What is your ethic? The word means "habit", and what we do every day, in work and at play, deeply defines who we are. Every business these days says that…
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Employee Relations
Connected Communities
Written by Annet King
The most effective businesses today create what I call a "community of value" – based on both touch and technology. It is a cultural evolution which requires integration of left and right brain functions. We are gadget-mad…
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Employee Relations
If you are growing your spa do not forget about staffing and employee retention. Entrepreneurs riding out the economic ups and downs may not have spent much time wondering whether to add new employees. As the economic…
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Employee Relations
Bosses and/or supervisors do not want to be babysitters, referees, or counselors. Bosses have their own job to do and want employees to do their job so the bosses can get their own work done. If you…
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Employee Relations
Does Your Spa Need a Facelift
Written by Debi Barnes
There's nothing nicer for a customer or employees than visiting a new spa. Everything about it says "new". It's exciting. There is shiny new equipment that works. Freshly painted walls and new floor coverings. Unstained linens and…
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Employee Relations
When It's Time to go Solo
Written by Martha Miller
My journey as a solo aesthetician began four and a half years ago. That time in my career was both scary and exciting. I thought long and hard before I made the leap of faith. However, I…
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Employee Relations
Motivating Employees
Written by Melnda Minton
Keeping employees happy and productive is no easy task. Either their grout is dirty, their kids are colicky, they missed their morning coffee, or the day just isn’t going their way. However, a spa is sacred space.…
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Employee Relations
What motivates you to get up and do your job every day? Is it the money you make, the prestige of owning, managing or working in a spa? Or is it something more like enjoying the type…
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Employee Relations
Maintaining Morale
Written by Tina Zillmann
Theory of Corporate and Business Planning, Conflict Resolution, Human Resource Managers, verbal and written reprimands and warnings, OSHA, ADA, and ACLU are all important topics when it comes to owning a business. After pondering these topics for…
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Employee Relations
Deal or No Deal
Written by Jeremy
When Sarah Hughes skated off with the gold medal, she pulled off one of the biggest upsets in Olympic history. Her surprisingly simple secret? “I didn’t skate for a gold medal. I went out and had a…
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Employee Relations
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When Mom’s Happy, Everybody’s Happy: Spa Tips for Mother’s Day
Shuffling kids to and from gymnastics, tackling mountains of laundry, preparing Pinterest-worthy birthday parties, and…
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Benefits of Embracing Integrative Health Trends
The value of the global anti-aging market is expected to reach $331 billion by 2021and,…
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Spa Highlights Udånder
Udånder is a Scandinavian-style spa that incorporates steam, sauna, massage, facials, and bath and foot…
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Dos and Don’ts: Client Communication
Do: Keep in contact with clients. Use time-specific coupons and rebooking discounts to inspire return…
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Maximize Your Career by Maximizing Tradeshows
Tradeshows are a one-stop shop for exploring the skin care industry, connecting with other professionals,…
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Bon VitalDescription: Bon Vital' for Spa Professionals
Pamper yourself and your customers with products from a company you can trust. Launched almost a decade ago, these products are infused with a special blend of ingredients that refine, protect, nourish, bala ...
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Cailyn CosmeticsDescription: Beauty Engineered!
Beauty does not happen accidentally: It is engineered. From selecting quality ingredients to formulating cutting edge products to designing outstanding packages, every single facet of creating CAILYN products is dynamically engineered ...
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