DERMASCOPE
The authority on professional skin care
Educated Employees: Engaging Staff in Additional Training
Written by Renee Serbon
One of the frequently asked questions I get from my clients circles around training staff. Staff education is, in my opinion, highly crucial for several reasons: It gives clients confidence in your ability to deliver service. It helps to establish a minimum standard of service delivered by your team. It keeps the business current. It creates an environment in which the team feels secure in…
Published in
Employee Relations
Skin Care and the 7 Dwarves: Dealing with Difficult Co-Workers
Written by Shelly Steadman
Let’s face it, working in a spa is hardly ever boring. No two days are the same. Tuesday might be low key and quiet, but the next day could be a train wreck of mis-scheduled clients and no shows. It’s a mixed bag for sure. The same can be said for co-workers. As someone who has been in the industry for over a decade, I’ve…
Published in
Employee Relations
Motivation Maker: 5 Ways to Motivate Employees
Written by Mara Shorr, BS, CAC II-XIV and Jay A. Shorr, BS, MBM-C, CAC I-XIV
It’s a fact: without a staff and team that’s excited and motivated to help the business succeed, nothing else matters. Having great services and excellent care mean nothing if the staff is not excited to perform, sell, and market them, or if a client spots an unhappy staff and unfriendly faces the second they walk in the door. So, how can you motivate your team…
Published in
Employee Relations
Hiring: Avoiding Resume Red Flags
Written by Mara Shorr, BS, CAC II-XIV and Jay A. Shorr, BA, MBM-C, CAC I-XIV
Let’s be honest for a moment. We have sorted through more than a thousand resumes in the past month alone. What is out there? Well, it is not pretty, folks! We have heard it all: “there’s no good help in Miami,” “it’s different here in New York,” “people don’t stay in jobs here in Houston like they do in other cities.” Unfortunately, hiring great staff…
Published in
Employee Relations
by Mara Shorr, B.S., CAC II-XII and Jay A. Shorr, B.A., MBM-C, CAC I-XII You have already done the heavy lifting. You created the perfect job description and scoured the internet. You racked the brains of everyone you know for the candidates, did the interviews, and ran the background checks. You hired the perfect employees and you are watching them thrive! Now, it is time…
Published in
Employee Relations
Business Blogs
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Common Spa Branding Mistakes and How to Fix Them
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Five Steps for Driving a Culture
Author and legendary marketer Seth Godin may have best summed up the definition of a…
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Employee Relations
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What is your Tips on Keeping Staff Meetings Energetic?
"Initially when I started having staff meetings, I would ask a question or for everyone's…
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Does Your Spa Need a Facelift
There's nothing nicer for a customer or employees than visiting a new spa. Everything about… -
Keeping Calm in Sticky Situations
When practicing professionalism in the spa, it is particularly important to remember that negative comments…