What's Your Recipe… for helping anxious clients to relax?

Written by Victoria Tabak, L.E., CEO of Nature Pure Labs
One of the greatest responsibilities spa professionals take upon themselves is to create a safe and welcoming environment for clients. Although a primary client expectation is that an intended result is delivered within a clearly-defined scope of practice, it is just as essential to have positive energy generating and a comfortable setting for clients when they visit. There are different approaches to creating an ambiance…

What is the best protocol for servicing a client with pink or red eyes?

Written by Ellie Malmin, licensed cosmetologist and founder of Lash Brow Makeup Academy
Conjunctivitis, commonly known as pink eye, occurs when the conjunctiva becomes inflamed. It turns very pink or red due to its many blood vessels dilating in response to an irritant. There are several types and causes for conjunctivitis. Bacterial Conjunctivitis: This form is highly contagious. Signs include red eyes, itchy eyes, and a sticky yellowish green eye discharge. The only way to clear the eyes…

How do you schedule self-care during the holidays?

Written by Kelly Richardson, founder of Venone PR & B.Bronz Sunless
In the spa industry, professionals are usually very busy taking care of clients, preparing their spas for seasonal events and sales, and working extra hours to accommodate everyone during the holiday season. Professionals often miss family gatherings, shopping with friends, and taking the time to get into the holiday spirit themselves. It is just as important to focus on self during holiday preparation, as it…
When today’s baby boomers first entered the workforce, and went on to take it over, employees came to their place of employment and, if all went as planned, stayed there for the duration of their career. This was, in essence, what was expected on both ends. The workforce has changed considerably in recent decades. Long-term career loyalty is no longer the case. Employers consider themselves…

What’s Your Recipe: How do you inspire healthy competition?

Written by Erin Lucie, DNP, FNP-C, doctor of nursing practice, cosmetologist, and clinical director at CryoMed Clinic
The key to creating a healthy, competitive environment for a spa is teamwork. Addressing staff as a team is the first step. This sets the tone that it is not one person that determines the success of the spa or satisfaction of the client, but the team as one unit. A client will most likely interact with at least two, if not three or more,…

What's Your Recipe