What's Your Recipe… for helping anxious clients to relax?

Written by Victoria Tabak, L.E., CEO of Nature Pure Labs
One of the greatest responsibilities spa professionals take upon themselves is to create a safe and welcoming environment for clients. Although a primary client expectation is that an intended result is delivered within a clearly-defined scope of practice, it is just as essential to have positive energy generating and a comfortable setting for clients when they visit. There are different approaches to creating an ambiance that encourages a stress-free experience,…

What is the best protocol for servicing a client with pink or red eyes?

Written by Ellie Malmin, licensed cosmetologist and founder of Lash Brow Makeup Academy
Conjunctivitis, commonly known as pink eye, occurs when the conjunctiva becomes inflamed. It turns very pink or red due to its many blood vessels dilating in response to an irritant. There are several types and causes for conjunctivitis. Bacterial Conjunctivitis: This form is highly contagious. Signs include red eyes, itchy eyes, and a sticky yellowish green eye discharge. The only way to clear the eyes of this particular conjunctivitis is…

How do you schedule self-care during the holidays?

Written by Kelly Richardson, founder of Venone PR & B.Bronz Sunless
In the spa industry, professionals are usually very busy taking care of clients, preparing their spas for seasonal events and sales, and working extra hours to accommodate everyone during the holiday season. Professionals often miss family gatherings, shopping with friends, and taking the time to get into the holiday spirit themselves. It is just as important to focus on self during holiday preparation, as it is on business.
When today’s baby boomers first entered the workforce, and went on to take it over, employees came to their place of employment and, if all went as planned, stayed there for the duration of their career. This was, in essence, what was expected on both ends. The workforce has changed considerably in recent decades. Long-term career loyalty is no longer the case. Employers consider themselves lucky if an employee stays…

What’s Your Recipe: How do you inspire healthy competition?

Written by Erin Lucie, DNP, FNP-C, doctor of nursing practice, cosmetologist, and clinical director at CryoMed Clinic
The key to creating a healthy, competitive environment for a spa is teamwork. Addressing staff as a team is the first step. This sets the tone that it is not one person that determines the success of the spa or satisfaction of the client, but the team as one unit. A client will most likely interact with at least two, if not three or more, employees at any given visit.…

How do you foster a non-toxic work environment?

Written by Heather Kreider, co-founder and CEO of Makes Scents Natural Spa Line
Time at work consumes the majority of waking hours for many people. The workplace can feel like a second home to some. For others, it can be a hostile environment. This is why creating a welcoming culture is essential for every company. Here are the five critical components for fostering a positive and healthy work environment. COMMUNICATION Open communication and being present are imperative. Ask questions to discover what is…

What’s your recipe for understanding ingredient lists?

Written by by Catherine Atzen, M.B.A., CIDESCO, founder of ATZEN Superior to Organic® Skin Care
Ingredient lists displayed on retail products abide by the International Nomenclature of Cosmetic Ingredients (INCI), which is an internationally-recognized system of identifying all ingredients in a product. Ingredients in concentration of 1 percent or higher are listed in descending order, followed by ingredients in concentration of less than 1 percent in any order. However, when it comes to judging the effectiveness of a product, there are more factors than just…

How do you help clients improve their self-esteem?

Written by Tasha D. Manigo-Bizzell, owner of Muse Wellness Company
Unhealthy self-esteem is closely linked to an unhealthy addiction to perfectionism. This addiction breeds more insecurity, which further decimates self-esteem. Many have watched others endure great stress to be perfect, only to discover perfection only exists behind rose-colored glasses.

What's your recipe for proper moisture balance in skin?

Written by by Janel Luu, founder and CEO of Le Mieux Cosmetics
As the months speed by and seasons change, skin undergoes changes too, such as dehydration, flaking, roughness, redness, and cracks – all of which are signs of imbalance in the epidermis and dermis. Facial treatments can re-establish balance in the client's skin.
Sleep is a time to recover, repair, and restore damage to the body that is created from the stresses of the day. In response to stress, people produce more cortisol. High levels of cortisol suppress serotonin, the hormone needed for sleep, thereby preventing the body from shutting down and going into a deep sleep.
People are curious by nature and, for the most part, the more they know, the more likely they are to either try something new, make recommendations to friends and family, or become repeat customers. Taking advantage of this observation in the treatment room is a must for anyone looking to obtain loyal, well-informed customers who truly appreciate the professional’s work. It also does not hurt to increase retail sales, either.
by Mara Shorr, B.S., CAC II-XII and Jay A. Shorr, B.A., MBM-C, CAC I-XII In the age of social media, it is easy for everyone to think they are an expert. From DIY posts with beauty influencers to promotional videos filling Instagram story feeds, there is no shortage of at-home beauty advice available to clients.

What’s your recipe for surviving as an aesthetician in a technology-driven future?

Written by Douglas Preston, L.E., owner of Preston Skin Center, Preston Beauty Professional, and Preston Private Label Products
Scientific advances in health and skin care have created excitement among today’s aesthetic professionals. It has also caused concern that the role of the aesthetician could be marginalized or even rendered obsolete through technological progress. This concern is partly true and partly false, depending on how skin care practices are positioned. The following three service areas are unlikely to be diminished by technology or convenience.

What’s your recipe for treating skin under a beard?

Written by Cole Patterson, L.E., founder of Cole Skincare for Men
The era of beards has been resurrected. Beards are trending and men are grooming their facial hair with pride. Savvy beard growers are investing a lot in their grooming and maintenance. The way a man styles, trims, and grooms his beard shows character. Caring for the skin under the beard, however, takes strategic planning with knowledgeable professionals.

What’s your recipe for providing luxurious treatments to clients?

Written by Heather Kreider, co-owner of Makes Scents Natural Spa Line
The spa industry is a trade of hospitality and service. At its center are friendliness, warmth, compassion, and giving. Creating this atmosphere is not optional; it is a must. Clients expect skin care professionals to create a respite from the stress of their hectic daily lives. They seek a place offering luxurious treatments that will restore a sense of well-being and tranquility.
Almost a decade ago, there was a client that would come to the spa with a whiskey in one hand and an unlit cigar in the other. Although he would not drink the alcohol during the treatment or light up his cigar to smoke, it became his spa ritual. On numerous occasions, he was asked to discard of his glass cup and half chewed cigar before walking back to the…

What’s your recipe for broken capillaries?

Written by Erin Lucie, D.N.P., clinical director with CryoMed Clinic
Broken capillaries are inefficient, useless vessels. These tiny, web-like vessels can appear anywhere on the body, but are predominately present on the face and legs, which can make clients extremely self-conscious. When treating broken capillaries, it is important to first work with existing capillaries; avoid treatments that exacerbate them and use products that will prevent them.
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