As the first person clients communicate with, on the phone and upon entering the spa, a spa receptionist needs to make a lasting first impression. A great receptionist is on the front lines and has a professional appearance and attitude. The first thing to look for in a qualified spa receptionist is a tidy, put-together appearance. The spa is a place of beauty, health, and…
My first thought of summer takes me back to childhood memories. Every year, my older brother would throw a pool party at our house to celebrate the end of the school year. All of his classmates and their siblings would come over to play basketball, swim in the pool, jump on the trampoline, and ride bikes.
The most important aspect of creating an effective retail display is to try to engage more than one of the clients' senses. While great and enticing visual displays will initially draw them to the retail area of the spa, incorporating another sense usually encourages them to buy. For example, when I have a particular product out on display, I always have a sample size available…

Fact or Fiction: Oily skin should not be moisturized.

Written by Lydia Sarfati, president and founder of Repêchage
Clients with oily skin constantly fight the battle of reducing the shiny- and greasy-looking appearance of their skin. This skin type often shudders at the thought of putting an emollient on their skin for fear of increasing the oily and slick look they are trying to diminish. However, oily skin still needs to be moisturized. Oily skin is characterized by having excess oil or sebum.…
A primary consideration regarding skin sensitivities is the possibility of underlying internal factors that may provoke inflammation, such as medications and allergies. These factors often equate to both acute and chronic skin sensitization. A thorough consultation and a detailed skin analysis, via a Wood's lamp, hydration level meter, and other evaluation devices, are vital tools to assist in establishing the level or degree of sensitivity.