The other day I went in for my regularly scheduled hair appointment; I did not request additional services or buy anything new. When I was finished and went to pay, I noticed my receipt had a 'VIP Discount' line under the total, with 15 percent subtracted. When I looked up to question my stylist about the markdown, she immediately smiled and said, "It's just because!"…

'Do not be too hard on yourself; failures do not define who we are. I know it can be hard to see the big picture or exactly where the path is leading, but there is a reason for it. My advice is to take the experience and learn from it. Nobody wants to fail, but when you do, it gives you the opportunity to grow.…

Today, clients are more connected than ever and it is important to have a well-established online presence for the spa in order to attract and retain clientele. Fortunately, establishing an online footprint does not have to cost a lot of money, nor does it have to take a lot of time.