A TEST TO THE TECH
There are thousands of products on the market that claim to eliminate fine lines, clear acne-prone skin, or achieve body goals that are highly sought after. What makes a few companies break through all of the noise is the reputation they hold. This is where the importance of before and after photos comes in for wholesale buyers. In a time where many consumers are not willing to try a product without first surveying the outcomes that other clients received, having visual confirmation of a product’s effectiveness is beauty gold. It is clear that many clients are looking to see dramatic changes in their appearance when consulting an aesthetician. These photos act as a powerful representation of the results a potential client may receive after weeks of treatment, leaving the power in the spa owners’ hands to choose products that work best for their clientele.
A GLIMPSE OF WHAT COULD BE
With a range of skin and beauty goals comes a range of expectations placed on spa professionals, as well. Many clients assume that consulting a professional means the issues they have with their image will be completely rectified in a matter of days. And, though there are some procedures that may produce rapid results, there are many that require a series of treatment. Being able to provide before and after photos allows clients to see what another client looked like at the end of a treatment and gauge what their results may be based on the level of extremity in the model’s case. These photos can also be a “light at the end of the tunnel,” making treatments with a slower results clock more bearable.
When attracting new clients to a spa, there are many tactics that can be employed. But, one that may seem a bit more avant-garde is the use of before and after photos to prove the skill of the professionals and the quality of products and/or equipment utilized. A tactic that is often utilized in the plastic surgery world, the use of before and after photos online and in marketing deliverables can attract clients who are curious about a specific treatment or procedure, but are unclear about the results that they will personally achieve.
From posting case studies on the company website to including them in pamphlets or mailers to hand out at local markets, the possibilities for marketing can extend as far as creativity will
However, it is imperative to specify that these photos do not guarantee that every client will achieve those results.
SITE-ING SUCCESS STORIES
One way to employ the use of before and after photos is to create a page on the spa’s website strictly dedicated to case studies of clients receiving various procedures. Whether it be the smoothing of cellulite or the elimination of box car scars, chronicling the progression of a particular client through close-up shots in the exact same area, coupled with detailed information about the client, can be a meaningful marketing tactic. It allows the client to compare themselves to the subject and decide if this new procedure or treatment is right for them, given all of the information. If these before and after photos show a dramatic enough change, this is an easy, inexpensive way to bring in more clients simply through regular site traffic.
Today, there are over 800 million Instagram users1 and almost 2 billion Facebook users.2 There is not a channel more important to marketing than social media – and the beauty and wellness industries have been using these platforms as a primary source of client conversion for years. To cut through these crowded spaces and inspire brand loyalty, uniqueness and authenticity are key. While many spas choose to amplify relaxation and luxury, many miss the opportunity to prove the effectiveness of various procedures. Boosting posts that include before and after photos allows prospective clients and regulars to see what they could personally achieve by visiting the spa – whether or not the procedure the model underwent is something they personally need.
MOLDING A COMMUNITY
In this day and age, there is an online community for everything. And where there are many people sharing ideas, there is room for much misinformation. It is not only a valuable (and often free) marketing tactic to share before and after photos with commentary about the procedure in these forums (if the forum is specific to the area the spa is in), it is also a chance to educate the forum members, which may inspire them to visit the spa. This is also a great tactic to employ when trying to move product lines that have not picked up steam in store. Spa owners can amp up online retail sales while helping these forum members build an effective homecare routine. The key to acquiring new customers is to stay active in these conversations. Adding a few heavily populated forums to Google Alerts may be a valuable option for staying abreast of these conversations.
THE “AFTER” EFFECT
Though providing before and after photos is not a fool-proof way to gain new clients or push a new treatment or procedure, it is one of the most highly-effective ways to prove efficacy and attract interest. Through education and proper visibility, spa professionals can attract a completely new clientele and give regulars a new reason to feel invested in the spa and what it offers.
1 Anita Balakrishnan, Julia Boorstin. (2017, September 25). Instagram says it now has 800
million users, up 100 million since April. Retrieved from
2 Fiegerman, S. (2017, February 1). Facebook is closing in on 2 billion users. Retrieved from
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