"Never stop smiling! Look them in the eye and say, 'What can I do to make the situation better?' Be sincere and keep smiling. It is pretty hard for a difficult client to remain angry when you are smiling at them and truly being sincere. I find that most unhappy clients just need to vent and really want someone to sincerely listen to their concern."…

Getting the opportunity to educate young clients about maintaining healthy skin practices is rewarding. Even a teenage eyebrow client is a great candidate with which to start a healthy skin conversation. These small opportunities to educate young clients are critical to getting teenagers to think about caring for their skin. Many teenagers have not yet been educated enough about the dangers of not practicing a…

Clients often wonder whether it is better to use a sunscreen or a two-in-one product that combines the properties of both a moisturizer and a sunscreen. Furthermore, is it even safe to use a sunscreen daily, year round? A sunscreen's basic function is to prevent sunburns. A moisturizer brings hydration and comfort to the skin and, if makeup is worn, it can serve as a…