"I tell them that if they do not keep up with their homecare regimen, it will completely undo everything we have been trying to accomplish in the treatment room. Not keeping up with their routine would be…
I think the greatest tip is to schedule time to clean, disinfect, and organize. A client should feel as though they are walking into opening day every time they visit the spa. I have noticed that this…
"I prefer to educate my clients on the benefits of the product so they understand how it will help them and encourage healthy skin. Educating clients always works out better than pushing products on them that they…
'Do not be too hard on yourself; failures do not define who we are. I know it can be hard to see the big picture or exactly where the path is leading, but there is a reason…
"Never stop smiling! Look them in the eye and say, 'What can I do to make the situation better?' Be sincere and keep smiling. It is pretty hard for a difficult client to remain angry when you…
"Being prepared almost always translates to success. I always have a list of questions and a copy of the candidate's resume in the room with me. I also like to thoroughly read their resume beforehand and try…
The most important aspect of creating an effective retail display is to try to engage more than one of the clients' senses. While great and enticing visual displays will initially draw them to the retail area of…

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