What’s your recipe for choosing a spa receptionist?

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As the first person clients communicate with, on the phone and upon entering the spa, a spa receptionist needs to make a lasting first impression. A great receptionist is on the front lines and has a professional appearance and attitude.

The first thing to look for in a qualified spa receptionist is a tidy, put-together appearance. The spa is a place of beauty, health, and tranquility, so having a receptionist with chipped nails, or messy hair will create disharmony in the overall image of the business. By no means do the employees have to look like supermodels, but excellent hygiene is a must.

A tidy and put-together person will also be wonderful at organizing the desk and keeping the work area clean and manageable. This type of employee will never write an important phone message on a sticky note in a pile of papers.

During the interview, role-play with the candidate and have him or her take down a message. Look for legible handwriting, correct spelling, and take notice of the tone of voice. A good phone presence is a crucial skill. Trust that an empathetic person will be a wonderful listener who can accommodate the clients' requests and help to resolve any slipups that may occur, such as double-booking. It is important to choose a team player who shows enthusiasm in discovering the spa's treatments and products. A good receptionist will ask many questions to get better acquainted with the different types of treatments and products and may even try out treatments to know how they feel. First-hand experience with treatments and products is the best way to passionately talk about them and suggest them to clients.

One very important quality in a front-desk person is the ability to multitask without feeling overwhelmed, anxious, or frustrated. A candidate who is well-versed in a multitude of computer programs and mobile applications is an asset to the organization. Not only will this receptionist become quickly acquainted with the spa's booking software, but will also be able to manage multiple tasks with ease. Someone who is technologically savvy will be wonderful at implementing the newest mobile applications and programs to help take the clutter out of seemingly confusing tasks.

Look for candidates with a humble and agreeable personality. Someone who easily takes direction and can handle constructive criticism will be a breeze to work with for both the staff and clients. Look for someone with great integrity who can show initiative and improvise. It is also best to look for someone who will go above and beyond, even if that requires doing something outside of their job description.

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