Creating Effective Customer Service

Written by Lyn Ross, L.M.E.
Aspa can have an unbeatable line of products and services, employ the most skillful and dedicated skin care professionals, and generate the sort of profits that can make the most successful businesses envious.
Hôtel Plaza Athénée is home to Spa Valmont, the only luxury hotel spa in New York City to exclusively carry the Valmont Cosmetics skin care line.
Leading a team takes more effort than simply hiring the right players. It involves keeping the right players and motivating and inspiring them to do their very best. Excited, eager, and talented employees at every level of the spa can be spotted by clients as soon as they pick up the phone or walk in the door. Furthermore, a motivated employee also shows in the…

Customer Satisfaction Surveys

Written by Antonia Schreiber, L.M.T.
A survey is an individual’s or organization’s attempt to collect data on anything from satisfaction of service to personal information, such as gender, age, or profession.
Amazing You Day Spa opened two years ago by Gladys Allen in the hopes of gaining at least 1,000 clients. Allen was pleased to see that goal quickly exceeded as the spa now has more than 2,000 clients. Allen, ecstatic about the spa’s successful year, believes that an unhappy career that led her to open Amazing You. As a spa junkie for most of her…

April 2024

Business Blogs

Brands of the Month

  • DMK Skin Revision Center
  • RapidLash Rocasuba, Inc.
  • Eminence Organic Skin Care.