Tuesday, 30 January 2024 14:08

Lose the Offense & Deepen the Trust: Consultations for Darker Skin 

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Welcome back to The Melanin Diaries. No one wants to walk on eggshells, especially passionate skin professionals. The bedrock of client care is effective communication, not the fear of offending them. There is a large advantage in leading a consultation with the positives of providing optimal solutions for clients and not with what could possibly go wrong. It is a level of confident empathy that can be felt.

Many skin professionals soar in their empathy levels, however, have to work a bit more on their confidence levels. It is not automatic for most. With the plethora of mishaps and miscalculated outcomes that have transpired in the treatment room for melanin-rich skin, some would argue that the concern is warranted. However, if risk alone was reason enough to not provide services, there would be no medical clinics, medical spas, or skin care studios. 

Therefore, mitigating risks, negative experiences, and mishaps for clients, rests on the levels of knowledge skin professionals possess. When it comes to caring for melanin-rich skin, there are at times invisible barriers that clients come to a skin health space with. 

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C.R. Cooper is a connective, knowledgeable, and compassionate educator who has been a skin enthusiast for over 24 years. As the education manager and master educator for a renowned global institute of learning in the skin health industry, Cooper values organizational and individual industry standards, professional and personal brand integrity, but most importantly the inherent worth in every skin professional.

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