Ibelieve that in today’s hyper competitive environment, achieving mere customer satisfaction should not be the goal. The customer has to be wowed, delighted and ready to rebook their next appointment before leaving the spa. I like to think of my customers as extended family members. Working with that mindset precludes concerns about social and financial status, aspects which can sometimes impede our ability to see…

Problem: Oily skin Genetics, hormones, stress, environmental factors, overuse or incorrect use of skin care products, medications, and skin irritation can all cause the overproduction of sebum resulting in oily skin. Characterized by an overabundance of sebum production, pores tend to contain more oil and are larger in size. An oily skin type can be present if an individual displays large, visible pores over a…

Creating new habits can be hard. Breaking old habits can be even harder. Both are required for growth and healthy living. When taking the time to learn something new in your life, most often it can feel gratifying to reach a significant goal. Besides the benefit of learning something new, you have also improved yourself for the better. Most of these positive improvements can be…