In this month's column I want to offer simple corrections for what I consider to be some of the most routine but unrecognized customer service mistakes found in day spas. Whether the spa spends lavishly or neglectfully on customer service training I discover ...

Selling spa products is like exercise: you know it's good for you and you feel better when you've really got it going. Ah, but when you fall off of the routine it can be hard to get back in the selling groove. Sometimes, it simply takes a short-term challenge ...

by Preethi Burkholder Bring the spa experience to your clients, via a mobile day spa. It is the popular craze of pampering guests at their doorstep these days. A mobile spa is comprised of a network of traveling spa professionals and offers the ...

by Jane Wurwand From the beginning of my career 30 years ago, I have loved touching human skin. Like many of my fellow-professionals, I have worked in many full-service salon environments where skin care was, in fact, not the main event. Generally, ...

by Ted Gregory Every day an estimated 123 million people are using the Internet for all kinds of business including banking, paying bills, shopping, research, and entertainment. Some of the most popular sites include Ebay.com, AOL.com, MSN.com, Yahoo.com, ...

by Christine Heathman To help you acquire the most out of this edutorial, analyze the following points of reference, which will be found throughout the article, while reading along to assist you in answering the final questions. -Nucleated cells ...

Masks are an incredibly effective part of one’s skin care regimen. Perfect pre-date or post-party as emergency care and weekly as a treatment routine, masks rule the medicine cabinet. So why are they are collecting dust on your shelves? Moving your retail ...