Great customer service is the cornerstone of any business – keeping clients happy with their services and overall brand will keep them coming back. Customer service now goes well beyond talking to the front desk staff, calling the customer care line, ...

The International Congress of Esthetics and Spa (ICES) held its third and fourth tradeshows of the year on September 20th and 21st in Long Beach, Calif. and October 25th and 26th in Philadelphia, Pa. Beautiful skies and agreeable weather greeted aestheticians, ...

Research shows that there are three distinct types of aging: biological, extrinsic, and intrinsic. Biological aging is the result of changes that occur naturally within the body. These changes are the result of a gradual shift in the balance of certain ...

Do: Encourage clients to seek evaluation for new moles or freckles that form after substantial time in the sun. Don't: Encourage clients to get moles or freckles dermatologically removed without them getting tested for cancer or another growth. ...

Jeffrey Joseph’s Spafinder Travel Arrangements was the introduction for Hannelore Leavy’s involvement with the American spa market. In the 1970s, however, she started health and wellness travel programs to her native Austria as the North America marketing ...

The skin care market is growing but there is still an untapped need for personalized skin care services for people of color. Women and men of color are looking for skin care specialists who understand their unique skin care needs. Unfortunately, many ...

Today, more and more people are presenting with skin sensitivity and reactions, and it is only natural to ask, “Why?” Why are so many people reacting or becoming sensitive to products they have used for years? Julian Cribb, author of “Surviving The 21st ...