by Douglas Preston In this month's column I want to offer simple corrections for what I consider to be some of the most routine but unrecognized customer service mistakes found in day spas. Whether the spa spends lavishly or neglectfully on customer ...

by Douglas Preston Close your eyes and imagine being enveloped by the soothing embraces of a beautiful day spa. Mmmmmmm... What special images and sensations are drifting into focus? Make a mental list of these details as you indulge in this fantasy. ...

Thanks to the popular television series Queer Eye for the Straight Guy a sudden wave of men are having their eyebrows waxed and shaped to improve their appearance. Men have increasingly become enthusiastic customers of many traditional spa services, particularly ...

These days, it's easy to get distracted. The real trouble is, the distractions take our attention from the issues which really count - client service being key among these. We are such sensory beings, and barraged as we are with marketing messages, a ...

Every business owner that survives the critical early years in operation will arrive at a point where the physical expansion or remodeling of the original location seems like a reasonable idea. Client growth beyond your ability to serve as currently built, ...

July 2008 Puzzler Clues Puzzler Words DOWN 1 an abrasion methods used is spas, not just limited to Hollywood stars microdermabrasion 2 when doing this ignore all the hype; stick ...

It’s August and you know what that means… summer is almost over and school will soon be back in session. By the time you are reading this issue you should be making your final preparations for the surge of clients returning ...