In Part 1 of "Tips for Effectively Handling Customer Complaints," Kaufman provided five suggestions on how service providers can use customer complaints to their advantage. Within this second half, he takes this topic further by introducing more tips for dealing with customer complaints and how to maximize the benefit of them giving you and your business a second chance. Explain the Company's Desire to Improve…

A moisturizing treatment is great for dried out summer hair. Make the treatment as directed below; then work it through wet hair. Run a hand towel under warm water, squeeze out the excess water, and then wrap hair in the towel. Leave the treatment on for 20 minutes. Wash out the treatment with shampoo followed by conditioner. Ingredients: 1 cup real mayonnaise 1/2 ripe avocado…

One of the simplest and most effective ways to have vibrantly beautiful skin is by watching how and what you eat. Here is a great tip to keep in mind when considering ways to adjust your diet and begin a healthier lifestyle. Eating Right Tip: Certain terms used on labels essentially mean nothing – or in other words – they stand for nothing that is…

During the summer months, skin can become dry from too much sun or ironically from spending too much time in the water. In addition, due to the summer heat from its scorching temperatures, too much perspiration can also cause the skin to be oily. A great way to restore balance to the skin is by applying an herbal face mask. Herbal Face Mask Add a…