Thursday, 20 August 2020 10:58

Perfecting Patience: Communication, Acknowledgment, & Dealing with Difficult Clients

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Dealing with difficult clients is part of in any customer service job, whether in the front of the spa, a service provider, or management. Aestheticians come across difficult clients in a myriad of ways. They could be perpetually tardy or rude. Clients could be combative, despite making the decision to come see a professional for a service. However, the onus is not always on the client. Sometimes skin care professionals must take responsibility for a difficult situation or negative outcome.



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