Time Waits for No Client: Dealing with No-Shows and Late Arrivers

Written by Shelly Steadman
Time Waits for No Client: Dealing with No-Shows and Late Arrivers
“But I had an appointment at 12:30 and it’s only 12:50. So, I’m not understanding the issue.” “Oh, gosh was I supposed to be there today? I’m so sorry, I’m terrible at remembering appointments.” “Hey, I hate to do this last minute but I’ve got to cancel today’s facial.” “I’m only 30 minutes late, why can’t you still take me back? You guys don’t look…
Published in Client Care
Wednesday, 02 January 2019 00:31

Don’t Freak Out! What to do When Wax Ends up in a Client’s Hair

Written by Shelly Steadman
Don’t Freak Out! What to do When Wax Ends up in a Client’s Hair
 I still remember the first time I dropped wax in a client’s hair. “Don’t be silly. Of course, I won’t have to cut it out,” I tried to convince myself – but my stomach churned with anxiety. This was not something we covered in aesthetics school. I would have remembered a class on removing wax from a client’s scalp. As I looked down, I had…
Published in Hair Removal
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