Trade Secrets: Dealing With Mishaps, Mistakes, and Misunderstandings as an Aesthetician

Show of hands if you hate trying to sell clients retail products? There better not be a single hand waving in the air. Homecare is essential to good skin. Without it, anything you do in a treatment room is a waste of time. So, why do most aestheticians and hairstylists abhor the thought of recommending retail? I have a theory, well, I have three, actually…

Laundry Laziness

Written by Shelly Steadman
“I am the only person who ever does laundry here. Why are they so lazy?!” “I swear if someone else doesn’t start folding these towels, I’m going to snap.” “Does no one else know how to do a load of sheets? At least load the washer!” Have you ever uttered any of those sentences? I imagine you’ve said a variation of at least one of…
Let’s face it, working in a spa is hardly ever boring. No two days are the same. Tuesday might be low key and quiet, but the next day could be a train wreck of mis-scheduled clients and no shows. It’s a mixed bag for sure. The same can be said for co-workers. As someone who has been in the industry for over a decade, I’ve…
If you’re currently breathing, you’ve probably been asked if you’d like an “opportunity to give your family a better life and still get to work from home!” or “afford to take the family to Disney this year, working in your spare time!” These offers sound fabulous, right? Ahhh, the good ol’ pyramid scheme. The new, less scary name for this type of company is multi-level…
Everything about shopping for beauty products is appealing – bright colors, a myriad of scents, helpful sales associates, sampling stations that make it easy to feel, smell, and experience any product you can purchase. In a nutshell, it’s fun! Before you were an aesthetician, odds are you were obsessed with finding and trying every single new skin care item that came onto the market. I…
What is it about lying in a coffin shaped box while 24 bulbs emit light strong enough to penetrate the subcutaneous layer that is such a hard habit for clients to break? I can sort of understand the beach and pool tanners. At least there you’ll get a bit of scenery and maybe chug a margarita to cool down as you rotate from front to…

First is the Worst: Brazilian Waxing

Written by Shelly Steadman
At this point, you can probably spot a first-time Brazilian client the moment you head to the waiting area to greet them. She’s going to have at least one person with her for support, she’s laughing nervously and glancing around trying to figure out what everyone else is getting, and, as you walk her back (without her friend), she’s already asking questions. “How many of…
“But I had an appointment at 12:30 and it’s only 12:50. So, I’m not understanding the issue.” “Oh, gosh was I supposed to be there today? I’m so sorry, I’m terrible at remembering appointments.” “Hey, I hate to do this last minute but I’ve got to cancel today’s facial.” “I’m only 30 minutes late, why can’t you still take me back? You guys don’t look…
 I still remember the first time I dropped wax in a client’s hair. “Don’t be silly. Of course, I won’t have to cut it out,” I tried to convince myself – but my stomach churned with anxiety. This was not something we covered in aesthetics school. I would have remembered a class on removing wax from a client’s scalp. As I looked down, I had…

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Next-Level Learning

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