Thursday, 12 May 2022 09:38

The Golden Experience: Navigating Negativity

Written by   Ashley Curtis

It can be frustrating to stay positive when dealing with negative client experiences. Professionals can apply steps to rise above the negativity on social media and other situations and show clients that they do not give in to conflict but engage appropriately and find fair solutions. (Must be logged in and hold an active AIA membership to view video below)

Want to read more?

Subscribe to one of our monthly plans to continue reading this article.

Login to post comments
body { overflow-y: auto; } html, body { min-width: unset; }