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Dealing with the Client That Thinks They Know Best

 “Did you know St. Ives was sued over their scrub?” “Does this serum contain magnesium ascorbyl phosphate or l-ascorbic acid?” “Just making sure you aren’t using a benzoyl peroxide cleanser, since I’m currently on a retin-a regimen.” Anyone have one of these type of clients? You know the kind. The ones that know just enough to be dangerous. And it’s not just facial clients. Aestheticians…

Non-Compliance: How to Spot It and What to Do About It

Anyone have a client who comes in every single month for a treatment, buys retail, and their skin still looks like a nightmare? Tanned, lined, dry, and so dehydrated it vaguely resembles parchment paper? The first time it happened, I was convinced I was the worst aesthetician in the world. But, during a marathon laundry session with my manager, who was also an aesthetician, I…

Michelle D’Allaird-Brenner | Aesthetician, Author, and Educator

Michelle D'Allaird-Brenner has been in the beauty business since 1988; as a licensed cosmetologist, aesthetician and CIDESCO diplomat she has pooled all of her knowledge and expertise into education and raising the bar for professional aestheticians around the world. Michelle is the owner of Aesthetic Science Institute, a NYS licensed aesthetics school in Latham, N.Y. She is a regular contributing author for DERMASCOPE and Les…

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Annette Hanson | Aesthetician, Author, Educator and Entrepreneur

"Excellence in Education… One Student at a Time" has been the guiding principle of Annette Hanson, president of Atelier Esthétique® Institute of Esthetics in New York City. Her professional experience spans 30 years, making her a renowned skin care expert and published author in industry periodicals, as well as a sought after lecturer at leading professional conferences worldwide. Annette was instrumental in the development of…

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