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DERMASCOPE The authority on professional skin care

How May I Help You?

Written by Michelle Robertson

Customer service is not always about going the extra mile. Often, it is about doing the small, simple things beautifully with care and consistency. Finding the personable, old-school sense of customer service with the convenience of modern technology may very well be where the magic lies. {mprestriction ids="3,4,5,26,18,6,7,8,9,14,18,43,44"} DEFINING CUSTOMER SERVICE Customer service may be described as the ability and availability to assist customers with…

Published in Business

Me, Myself, & I

Written by Douglas Preston

Going solo in aesthetics is a massively critical time. Whether a business is being led by a newly licensed skin care professional with big dreams or one who feels ready to stop working for others and venture out alone, the path professionals are embarking on may take them well out of their expertise. The motivations for opening a solo practice may vary from the prospect…

Published in Business

From Esty to Entrepreneur

Written by Mary Nielsen

When an “esty” entrepreneur makes the decision to leave the security of a job and open their own practice, many thoughts may run through their head. Perhaps they are thinking about how they have always wanted to be their own boss or how they could manage things better than their current supervisor. Maybe they feel they are not being taken seriously where they are currently…

Published in Business

Taking Care of Business

Written by Maxie Frericks

Making the jump from employee to business owner can be a scary and somewhat daunting task. So many variables factor into the equation, like whether to be the sole owner and rent a suite or office or whether to go into business with a partner, perhaps several partners. An even bigger risk may involve opening a multi-service spa as an owner with employees. When spa…

Published in Business

Finding Community: Staying Connected as a Soloist

Written by Alisha Shumake

Working as a solo skin care professional is incredibly rewarding. You have total control over your business, from services you want to offer and at what price to marketing and advertising decisions. Your creativity can flow freely, and you can really have your hand in every aspect of your business. However, working on your own can also be isolating. You may find yourself missing the…

Published in Business