9 min read
It is all about balance and understanding how everything and everyone can work together. I have been in the employer’s seat for more than 23 years now and I am still learning life lessons. As I reflect on the past, I can honestly say that I was not always the best employer. However, I have learned to accept my strengths, help others to feel strength within them, work on my weaknesses, and hire those who fill those holes. That is how we built a great team and continue to grow towards a long time and long-term vision. Good old fashioned sense still works! Read More
- Published in Employee Relations
8 min read
Keeping employees happy and productive is no easy task. They may currently be dealing with personal issues or simply just having a bad day. However, a spa is a sacred space; unhappy employees make for unhappy clients. This can typically develop into a long-term recipe for financial disaster. By implementing new guidelines for your staff to follow, it can prove beneficial to the overall success of creating a positive spa environment. Read More
- Published in Employee Relations
6 min read
When practicing professionalism in the spa, it is particularly important to remember that negative comments relayed by your staff and/or co-workers can potentially ruin your personal and professional relationship with a client. Being able to keep calm in sticky situations is an integral part of maintaining a professional atmosphere in your business. From personal experience, one such situation occurred at my own skin care clinic. It is my hope that, through sharing the specifics surrounding the event, I can help other skin care professionals prevent such a dilemma from happening to them. Read More
- Published in Employee Relations
11 min read
Throughout this series, we have discussed developing the principles of empowerment and leadership. Planning, prioritizing, organizing, applying initiative and overcoming obstacles all empower us, bring us closer to our goals, and develop our leadership skills. Two of the most necessary skills we develop are discipline and self-control. We have the ability to choose our level of motivation. We have the ability to choose our state of mind. All of these skills, among others, are called upon in the process of navigation. As we effectively apply discipline to these principles, we increase the ability to choose our results. When choosing leadership, these abilities become responsibilities. The more adversity we overcome, the stronger we become, bringing us more capability to continue the journey and achieve our goals. It is the very definition of empowerment. Read More
- Published in Employee Relations
10 min read
Obstacles await us in many forms. They test our will as well as our resources. They separate the wanton from the determined. Obstacles expose the easily frustrated and undisciplined. They systematically measure our desire, resolve and preparedness. Conversely, those same obstacles can lead us to the opportunity we need to accomplish our goals. They oftentimes steer us toward resources that are otherwise unavailable. Without obstacles we would not grow and learn as much from our experiences. It has often been said that good judgment comes from experience… and a lot of that comes from bad judgment. Obstacles provide ample opportunity for both judgment and experience. My first recommendation on this subject is when you see an obstacle, look for an opportunity – as it lies in hiding nearby. After all, since your optimistic perspectives will be tested, why not engage willingly? Read More
- Published in Employee Relations
2 min read
In the work place, each individual has their own objectives, opinions, skill-sets, roles, responsibilities and deadlines to deal with. These factors coupled with outside influences and pressures, can manifest into emotionally charged situations. Many of these situations usually stem from miscommunication, differences in objectives and opinions, as well as perceived importance. Two key words can most often diffuse the situation: respect and acceptance. It is essential to keep in mind that thoughts and feelings are equally important. Having respect for each individual’s opinions or ideas allows for an open communication climate and acceptance of each other’s perspectives. Read More
- Published in Employee Relations
8 min read
So, here we are. We have had in-depth discussions about motivation, goals, priorities, plans and organizing. But, we already have experience with time management. We have all been using schedules and lists for years. Why have these tools not already created the success we seek? It has been said in many ways but I prefer the simple analogy – A goal without a plan is just a wish. I would take this thought a step further and say a plan without initiative is just a dream. One of the common obstacles people face in deciding how to pursue goals is the question, “Where do I begin?” The second challenge that causes procrastination is, “How do I stay motivated?” Like many good questions, the answer can be found in one word – initiative Read More
- Published in Employee Relations
6 min read
“You can do it; it is only mind over matter.” Has anyone ever said that to you? While we are experts at telling people how to run their lives and make decisions, the funny thing is that we rarely apply it to ourselves. What is it that we are so afraid of? Read More
- Published in Employee Relations
10 min read
How many times have you been working on a project and imagined a better way to accomplish the task? Do you witness or experience wasted time or other resources? Have you had an ambition that you have yet to develop a plan to pursue? The famous French writer Antoine de Saint-Exupéry said, “A goal without a plan is just a wish.” One of the common obstacles people face in pursuing goals is the question, “Where do I begin?” Like many good questions, the answer can be found in one word – organize. Read More
- Published in Employee Relations
5 min read
Volunteering allows you to connect on a personal level with others in your community, creating and strengthening your ties with the local population. Volunteering can be quite rewarding on both a personal and professional level. You will have the opportunity to meet new people and build new relationships. Not to mention volunteering looks great on your resume! Here is a list of 10 things to consider when choosing the right volunteer opportunity for you. Read More
- Published in Employee Relations
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