Posts by Shelley Hess
What’s your recipe for making a client feel comfortable?
When it comes to making your clients feel comfortable in the spa, some things are easy and simple… such as providing clean sheets, towels and blankets. Personally, I like to... Read More →
Published in What's Your RecipeKeeping Calm in Sticky Situations
When practicing professionalism in the spa, it is particularly important to remember that negative comments relayed by your staff and/or co-workers can potentially ruin your personal and professional relationship with... Read More →
Published in Employee Relations
