4 min read
Understanding what truly motivates spa professionals goes far beyond traditional incentive programs. The most successful teams are not driven solely by commission structures or employee-of-the-month recognition – instead, they are fueled by deeper psychological needs that, when met, create lasting engagement and exceptional performance. SERVICE OVER SALES Spa professionals enter this field to help others feel ... Read More
- Published in Business, Employee Relations, Home Page, More New Articles slider
7 min read
One of the frequently asked questions I get from my clients circles around training staff. Staff education is, in my opinion, highly crucial for several reasons: It gives clients confidence in your ability to deliver service. It helps to establish a minimum standard of service delivered by your team. It keeps the business current. It ... Read More
- Published in Employee Relations
5 min read
Let’s face it, working in a spa is hardly ever boring. No two days are the same. Tuesday might be low key and quiet, but the next day could be a train wreck of mis-scheduled clients and no shows. It’s a mixed bag for sure. The same can be said for co-workers. As someone who ... Read More
- Published in Employee Relations
4 min read
It’s a fact: without a staff and team that’s excited and motivated to help the business succeed, nothing else matters. Having great services and excellent care mean nothing if the staff is not excited to perform, sell, and market them, or if a client spots an unhappy staff and unfriendly faces the second they walk ... Read More
- Published in Employee Relations
7 min read
Let’s be honest for a moment. We have sorted through more than a thousand resumes in the past month alone. What is out there? Well, it is not pretty, folks! We have heard it all: “there’s no good help in Miami,” “it’s different here in New York,” “people don’t stay in jobs here in Houston ... Read More
- Published in Employee Relations
8 min read
by Mara Shorr, B.S., CAC II-XII and Jay A. Shorr, B.A., MBM-C, CAC I-XII You have already done the heavy lifting. You created the perfect job description and scoured the internet. You racked the brains of everyone you know for the candidates, did the interviews, and ran the background checks. You hired the perfect employees and you are watching them thrive! Now, it is time to keep the employee. Read More
- Published in Employee Relations
4 min read
Leading a team takes more effort than simply hiring the right players. It involves keeping the right players and motivating and inspiring them to do their very best. Excited, eager, and talented employees at every level of the spa can be spotted by clients as soon as they pick up the phone or walk in the door. Furthermore, a motivated employee also shows in the bottom line. Read More
- Published in Employee Relations
5 min read
Bacteria can come in many different shapes and sizes with varying degrees of severity. It is important to note that not all bacteria are bad, as many of them are helpful and essential to life. The difference between non-pathogenic and pathogenic bacteria is that non-pathogenic bacteria is considered useful, while pathogenic bacteria (such as germs) are more dangerous because they can carry diseases. When it comes to aesthetics, pathogenic bacteria presents reasons for concern. Read More
- Published in Employee Relations
2 min read
During breast cancer awareness month, spas and salons may be wondering how they can contribute to the cause. In addition to becoming educated about oncology aesthetics and making treatments as safe as possible for clients with cancer, spas can partake in a number of fundraising and awareness ideas. Read More
- Published in Employee Relations
6 min read
It is no secret that keeping clients interested in a spa’s products or services is a daunting task. With so much vying for their dollars, it is a wonder customer loyalty even exists. But keeping employees engaged is the most important goal for any business that truly wants to be successful. Remember they are partners in success. You work hard at attracting potential clients to patronize your business. Likewise, you should invest the same energy in building your team and keeping your employees invested in your overall goals. In order to do that, you have to put yourself in the shoes of your team members first. Read More
- Published in Employee Relations
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