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Thrifty and Thriving: Budget-Friendly Devices that Won’t Break the Bank

In the age of technology, it is easy to become captivated by the sexy, innovative devices that have become commonplace in the modern medical spa culture. Lasers, machines, and devices...

Published in: Client Care

Time Waits for No Client: Dealing with No-Shows and Late Arrivers

Written by: Shelly Steadman

“But I had an appointment at 12:30 and it’s only 12:50. So, I’m not understanding the issue.” “Oh, gosh was I supposed to be there today? I’m so sorry, I’m...

Published in: Client Care

Allergic Reactions and Avoiding Lawsuit with Panicky Clients

Written by: Susan Preston

About a year ago, one of our clients, a permanent cosmetic professional, called to say her client was in a panic because of an allergic reaction to her eyebrow pigment....

Published in: Client Care

Relax Clients, Not Standards

Written by: Susan Preston

A spa should be a relaxing place for all clients. Women and men enjoy being pampered and taking a break from stress. As life becomes more hectic, the role of...

Published in: Client Care

Now You See It: The Power of Uniform Branding

Written by: Barry Eichner, co-editor in chief of Lipgloss + Aftershave

Today, a business has milliseconds to capture a client’s attention. If a client cannot instantly identify a brand, then it is just a thumb swipe away from being overlooked and...

Published in: Client Care