Posts by Shelly Steadman
Dealing with the Client That Thinks They Know Best
“Did you know St. Ives was sued over their scrub?” “Does this serum contain magnesium ascorbyl phosphate or l-ascorbic acid?” “Just making sure you aren’t using a benzoyl peroxide... Read More →
Published in BusinessNon-Compliance: How to Spot It and What to Do About It
Anyone have a client who comes in every single month for a treatment, buys retail, and their skin still looks like a nightmare? Tanned, lined, dry, and so dehydrated it... Read More →
Published in Client CareGetting Over Guilty: Selling Products to Clients
Show of hands if you hate trying to sell clients retail products? There better not be a single hand waving in the air. Homecare is essential to good skin. Without... Read More →
Published in BusinessNothing but the Truth: Setting Client Expectations
Client expectations often aren’t realistic. Let’s take, for example, our lovely associates in the world of hair. How many times have you sat down in a chair with an airbrushed... Read More →
Published in BusinessLaundry Laziness
“I am the only person who ever does laundry here. Why are they so lazy?!” “I swear if someone else doesn’t start folding these towels, I’m going to snap.”... Read More →
Published in BusinessSkin Care and the 7 Dwarves: Dealing with Difficult Co-Workers
Let’s face it, working in a spa is hardly ever boring. No two days are the same. Tuesday might be low key and quiet, but the next day could be... Read More →
Published in Employee RelationsMLM Skin Care Consultants: Why They’re So Frustrating to the Aesthetician
If you’re currently breathing, you’ve probably been asked if you’d like an “opportunity to give your family a better life and still get to work from home!” or “afford to... Read More →
Published in Client CareOver-the-Counter Versus Professional Products: Let’s Meet in The Middle
Everything about shopping for beauty products is appealing – bright colors, a myriad of scents, helpful sales associates, sampling stations that make it easy to feel, smell, and experience any... Read More →
Published in Trade SecretsTanning Bed Time Bomb: Addressing Clients Who Need Sun Protection
What is it about lying in a coffin shaped box while 24 bulbs emit light strong enough to penetrate the subcutaneous layer that is such a hard habit for clients... Read More →
Published in Skin CareFirst is the Worst: Brazilian Waxing
At this point, you can probably spot a first-time Brazilian client the moment you head to the waiting area to greet them. She’s going to have at least one person... Read More →
Published in Hair Removal
