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Non-Compliance: How to Spot It and What to Do About It
Written by: Shelly Steadman
Anyone have a client who comes in every single month for a treatment, buys retail, and their skin still looks like a nightmare? Tanned, lined, dry, and so dehydrated it...
Published in: Client Care
Reschedule with Confidence: 3 Methods for Increasing a Client’s Appointment Frequency
Written by: Douglas Preston
What’s more important than attracting a new aesthetics client? Keeping that client. And, what’s even better than rescheduling clients? Rescheduling them to come back more often. The more frequently clients...
Published in: Client Care
MLM Skin Care Consultants: Why They’re So Frustrating to the Aesthetician
Written by: Shelly Steadman
If you’re currently breathing, you’ve probably been asked if you’d like an “opportunity to give your family a better life and still get to work from home!” or “afford to...
Published in: Client Care
Listen and Learn: Top Questions to Ask Clients During a Consultation
When meeting a new client, it is important to understand their needs and concerns. As professionals, we instinctively want to begin helping their skin, but I love the quote, “Nobody...
Published in: Client Care
Power Moves: Smart Technology Choices to Improve Business and Bottom Line
Written by: Annet King
Visible skin improvement is the holy grail of the treatment room and should be the main goal of every skin care professional. Results, after all, are the fundamental reason why...
Published in: Client Care
