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Non-Compliance: How to Spot It and What to Do About It

Anyone have a client who comes in every single month for a treatment, buys retail, and their skin still looks like a nightmare? Tanned, lined, dry, and so dehydrated it...

Reschedule with Confidence: 3 Methods for Increasing a Client’s Appointment Frequency

What’s more important than attracting a new aesthetics client? Keeping that client. And, what’s even better than rescheduling clients? Rescheduling them to come back more often. The more frequently clients...

MLM Skin Care Consultants: Why They’re So Frustrating to the Aesthetician

If you’re currently breathing, you’ve probably been asked if you’d like an “opportunity to give your family a better life and still get to work from home!” or “afford to...

Listen and Learn: Top Questions to Ask Clients During a Consultation

When meeting a new client, it is important to understand their needs and concerns. As professionals, we instinctively want to begin helping their skin, but I love the quote, “Nobody...

Power Moves: Smart Technology Choices to Improve Business and Bottom Line

Visible skin improvement is the holy grail of the treatment room and should be the main goal of every skin care professional. Results, after all, are the fundamental reason why...

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