6 min read
As the summer is a busy season, it is an important time to ensure that spa managers establish a procedure and response plan to handle any customer complaints that may arise. Completely eradicating guest complaints is impossible, but there are several steps that can help to prevent and minimize the level of complaints while helping to ensure each individual client’s needs are being addressed. Additionally, once a complaint arises, there are several things to keep in mind in order to handle it in the best, most compassionate, and most efficient way possible. Read More
- Published in Business
3 min read
In the spa industry, professionals are usually very busy taking care of clients, preparing their spas for seasonal events and sales, and working extra hours to accommodate everyone during the holiday season. Professionals often miss family gatherings, shopping with friends, and taking the time to get into the holiday spirit themselves. It is just as important to focus on self during holiday preparation, as it is on business. Read More
- Published in What's Your Recipe
1 min read
On June 26, the Los Angeles Business Journal hosted the Women’s Council and Awards – a half-day event of inspiration, education, and recognition. The top business leaders in Los Angeles, California gathered to share their wisdom through a series of keynote speeches, dynamic panels, and workshops. The annual event honored the achievements made by powerful ... Read More
- Published in Awards and Celebrations
1 min read
RevitaLash® Cosmetics, a leader in the eyelash and eyebrow category, announced the launch of its new website, including added features for customer convenience, updated model and product imagery, new video content, and, for the first time, a look at the brand’s refreshed logo. Now offering consumers a more engaging brand experience, the new website is ... Read More
- Published in New Faces and Spaces
1 min read
The Association of Holistic Skin Care Practitioners (AHSCP) will hold its 11th annual conference on Nov. 4 and 5 at Chicago’s Crowne Plaza O’Hare Hotel. It will feature extensive, hands-on learning opportunities and demonstrations, so registration will be limited this year. The AHSCP offers the latest protocols and trends in organic, non-invasive skin care, as ... Read More
- Published in In The News
10 min read
Custom skin care is a trend that has gained momentum rapidly over the past decade. Often, skin care is formulated, marketed, and delivered according to basic skin types – oily, dry, sensitive, mature, combination, and so forth. While certain skin symptoms, like dryness or uneven tone and texture, might have similar general causes, how and why those symptoms manifest may vastly differ from person-to-person based on bioindividual factors, such as diet, lifestyle, ethnicity, medical history, stress levels, exposure to toxicity, and so forth. Read More
- Published in Marketing
3 min read
Agraduate of Victoria University of Manchester England, Trish Green has been an educator in the aesthetics and alternative health care industry for 25 years. She is an advocate for raising standards in education, with special interest in aromatherapy. Her career in the field of natural health and aesthetics is wide and varied. She is a CIDESCO diplomat in aesthetics, certified Bach Flower remedy practitioner, internationally-trained aromatherapist, and homeopathic practitioner. Agraduate of Victoria University of Manchester England, Trish Green has been an educator in the aesthetics and alternative health care industry for 25 years. She is an advocate for raising standards in education, with special interest in aromatherapy. Her career in the field of natural health and aesthetics is wide and varied. She is a CIDESCO diplomat in aesthetics, certified Bach Flower remedy practitioner, internationally-trained aromatherapist, and homeopathic practitioner. Read More
- Published in Main Stage
1 min read
Voting is open for our 2019 Aestheticians’ Choice Awards! We received thousands of nominations from you, our readers – aesthetic professionals across the country. That means, every product and aesthetic ambassador that was nominated for these prestigious awards is not only one of the best on the aesthetics market, but also aesthetician approved. Our ACA ... Read More
- Published in AESTHETICIANS' CHOICE AWARDS
9 min read
For many beauty professionals, makeup is an integral part of the profession. So, why do some spas not offer makeup retail in their facility? Why do many miss out on such a consistent revenue source that so easily complements facial services? Read More
- Published in Makeup Matters
4 min read
There are a wide variety of Asian ethnic groups and each group or mixed heritage has its own unique features. Therefore, the tips listed are not universal, but may be useful when working with Asian clients, particularly those from the northern region of the continent. FOUNDATION As with any client, it can be a struggle ... Read More
- Published in Makeup Matters
