3 min read
At Soulstice Spa, we believe our client’s overall experience goes well beyond their specific service time. Instead, it begins with their very first contact with our staff, when they call or e-mail to schedule an appointment. We strive to be consistently responsive, friendly, engaging and attentive while booking their initial appointment so our guests can begin to relax before they arrive. Read More
- Published in What's Your Recipe
2 min read
I am proud to say that I have spent nearly 30 years in business as a single, female owner in New York City. I have graduated thousands of aestheticians and I owe my success to my team of employees who have helped me throughout the years. Our recipe is to make every student feel welcomed in our small private school. Students know that my door is always open. I engage them in conversation, sharing lessons I have learned over the years. In fact, some of my students have even become members of my team. Read More
- Published in What's Your Recipe
1 min read
Over the years, my answer to this question has solely been about having to let a client go. Having been in this industry for almost four decades, I understand that some customers may have negative reactions to events in their life. In such cases, I have had to suggest they find an aesthetician that can ... Read More
- Published in What's Your Recipe
2 min read
Ibelieve that in today’s hyper competitive environment, achieving mere customer satisfaction should not be the goal. The customer has to be wowed, delighted and ready to rebook their next appointment before leaving the spa. I like to think of my customers as extended family members. Working with that mindset precludes concerns about social and financial status, aspects which can sometimes impede our ability to see clients as human beings with needs not unlike our own. Your personal comfort level with your client directly impacts the quality of your interaction. Read More
- Published in What's Your Recipe
3 min read
Our recipe here at face to face nyc – day spa consists of various blends: excellent customer service, plenty of sparkling smiles, skilled touch, and knowledge from our spa technicians. This completes a sweet experience when our guests visit us. In addition, we also add a non-pretentious attitude combined with a great sense of humor that quickly strips the pre-treatment anxiety and nervous feeling from new or even established clients. Uncomfortable feelings can be triggered by getting undressed during a massage treatment or the discomfort from hair removal. Our witty approach to business comes across initially through our spa website, where every treatment is cleverly described using funny terms such as The Backdoor Treatment or Full Moon Rising (men's waxing services). Many of our spa services are the non-conventional type which can put anyone at risk of blushing. Read More
- Published in What's Your Recipe
2 min read
First off, I try to establish protocols within my business to prevent even the possibility of having no-show clients. There are three things I do to facilitate this goal. First, I make sure to inform all of my potential clients about my no-show policy. I do this through printing it on my take-home menus, treatment forms, displays located in my spa’s reception area, and by publishing it on our website. In addition to making sure that my policy is visible, I also make sure that new clients are made aware and returning clients are reminded of this policy when they call in to book an appointment. Secondly, I provide an incentive to my clients, which I call “premium” pricing for my premium clients. Basically, if you are in good standing with our spa you are considered a premium client. With premium client status, clients receive retail discounts, coupons via e-mail, and special pricing discounts, so it is a valuable incentive. Read More
- Published in What's Your Recipe
2 min read
Smell the sweet aromas of a custom blend infusion of peppermint and lavender essential oils filtering throughout the room. Hear soothing songs of meadowlarks singing in the morning, wind sweeping across a prairie, wheatgrass swaying from side-to-side, melodies of nature captured for the ears to hear. Dimly lit candles flickering on the countertop, fresh white linen draped perfectly across the table, colorful Hawaiian boutique accenting the division of realism and escapism for what your eyes want to see. Feel the warm abiding embrace of a nurturing, kind and gentle soul that lies within you. Then, taste on your palate the herbs enriching your body from the organic tea you just consumed while waiting for this moment of therapeutic bliss. Read More
- Published in What's Your Recipe
2 min read
I recently had the most chaotic day… I had insomnia and had to wake up at 6:00 a.m. to do a beauty segment on television and was wide awake at 4:00. I could not go back to sleep! I thought I put coffee water in the carafe, but instead I made a pot of nothing and burned my pot. Rush hour was in no rush so we crawled to the television station bumper to bumper. The morning show segment I did went well. On the drive to my studio, the phone would not stop ringing with sales calls. Read More
- Published in What's Your Recipe
2 min read
Here is what I know for sure about stress in the workplace… it is the surest way to stunt the growth of your business! Think of stress as a virus that anyone near you can catch. If your client catches that virus, they most certainly will not be coming back for more! “Leave your baggage at the door… you can pick it up when you leave.” Have you ever heard that one before? That is exactly what aestheticians need to do each and every day we show up at our spa. Hopefully your day will go so well, you will not be too quick to pick it back up as you leave at the end of the day. Read More
- Published in What's Your Recipe
2 min read
Of all blunders that can happen to a technician, dropping some wax on a region that does not require waxing is of one of the most unwanted situations!Imagine doing an eyebrow wax and on the way to this area some wax is dropped on the eyelid… or just as worse, you have wax all over the eyebrow… This could happen to you! Read More
- Published in What's Your Recipe
