Posts by Shelley Lotz
How to Write a Spa Operations Manual
The quality of staff training and customer service is vital to your operations. This is supported by specific procedures and guidelines outlined in a “how-to run my business” manual. Writing... Read More →
Published in BusinessWhat’s your recipe for giving outstanding five star service in treatments?
Always create a memorable experience. Give your clients an experience beyond their expectations. For example, an aromatherapy journey, foot soak, and cup of tea offered at no extra cost add... Read More →
Published in What's Your Recipe
