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Posts by Catherine Kooiman L.E.

First Impressions: Setting the Tone for Exceptional and Consistent Customer Service

Written by Catherine Kooiman L.E. First Impressions: Setting the Tone for Exceptional and Consistent Customer Service
From the moment a prospective client comes across a spa’s website or calls an establishment, a first impression is made. While something initially attracted them to the spa, how long... Read More →
Published in Client Care
Digital Magazine

June 2026

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