What’s Your Recipe for QUALITY ASSURANCE?

Written by: Kayse GTehret, C.M.T.

At Soulstice Spa, we believe our client’s overall experience goes well beyond their specific service time. Instead, it begins with their very first contact with our staff, when they call...

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What’s Your Recipe for BRINGING IN A NEW TEAM MEMBER?

Written by: Annette Hanson, president of Atelier Esthetique® Institute of Esthetics, Inc.

I am proud to say that I have spent nearly 30 years in business as a single, female owner in New York City. I have graduated thousands of aestheticians and...

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What’s Your Recipe for OVERCOMING NEGATIVE CLIENTS?

Written by: Shelley Hess, owner of Facemaker Enterprises

Over the years, my answer to this question has solely been about having to let a client go. Having been in this industry for almost four decades, I understand that...

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What’s Your Recipe for CUSTOMER SATISFACTION?

Written by: Linda Harding-Bond, president of Moontide Consulting

Ibelieve that in today’s hyper competitive environment, achieving mere customer satisfaction should not be the goal. The customer has to be wowed, delighted and ready to rebook their next appointment...

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What’s Your Recipe for Welcoming Guests into Your Spa?

Our recipe here at face to face nyc – day spa consists of various blends: excellent customer service, plenty of sparkling smiles, skilled touch, and knowledge from our spa technicians....

Published in: What's Your Recipe