What’s your recipe when a client complains about one of your employees?

Written by: Valarie Hurst

No matter how great your customer service is, challenging situations will always arise. You need to be prepared so that you know how to deal with these situations before they...

Published in: What's Your Recipe

What’s your recipe for weaning clients off bad skin care habits?

Skin care professionals should begin by differentiating themselves from department stores and retailers by doing all consultations in the treatment room. The client should be laid down, skin cleansed, then...

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What’s your recipe for a successful partnership with a physician?

by Mara Shorr, B.S., CAC II-XII and Jay A. Shorr, B.A., MBM-C, CAC I-XII   You are itching to grow, and believe me, we know the feeling! There comes a time...

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What’s your recipe for turning waxing clients into skin care clients?

Written by: Desiree Duran-Cortez, L.E., C.L.H.R.P.

Competition is everywhere. We compete with other aestheticians, businesses, the media, and cosmetic retailers, but we are also competing with ourselves if we are not sharing our talent and products...

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What’s your recipe for a client refusing to pay their bill?

Written by: Catherine Kooiman

Your relationship with the customer is most important, so whatever the mistake or client’s opinion of the pricing in this scenario, the demeanor in which the client is regarded for...

Published in: What's Your Recipe