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Service Over Sales: Inspiring Engagement in Spa Teams

Written by: Mechelle Smith, director of spa & fitness for The Founders Inn and Spa, Tapestry Collection by Hilton

Understanding what truly motivates spa professionals goes far beyond traditional incentive programs. The most successful teams are not driven solely by commission structures or employee-of-the-month recognition – instead, they are fueled...

Published in: Business

Educated Employees: Engaging Staff in Additional Training

Written by: Renee Serbon

One of the frequently asked questions I get from my clients circles around training staff. Staff education is, in my opinion, highly crucial for several reasons: It gives clients...

Published in: Employee Relations

Skin Care and the 7 Dwarves: Dealing with Difficult Co-Workers

Written by: Shelly Steadman

Let’s face it, working in a spa is hardly ever boring. No two days are the same. Tuesday might be low key and quiet, but the next day could be...

Published in: Employee Relations

Motivation Maker: 5 Ways to Motivate Employees

Written by: Mara Shorr, BS, CAC II-XIV and Jay A. Shorr, BS, MBM-C, CAC I-XIV

It’s a fact: without a staff and team that’s excited and motivated to help the business succeed, nothing else matters. Having great services and excellent care mean nothing if the...

Published in: Employee Relations

Hiring: Avoiding Resume Red Flags

Written by: Mara Shorr, BS, CAC II-XIV and Jay A. Shorr, BA, MBM-C, CAC I-XIV

Let’s be honest for a moment. We have sorted through more than a thousand resumes in the past month alone. What is out there? Well, it is not pretty, folks!...

Published in: Employee Relations