Cutting Ties: Learning to Eliminate Poor Performers

To keep a business healthy and growing, it is necessary to do two things. First, remove products, services, and, if necessary, staff that are not meeting performance standards. Second, add new, high...

Published in: 2022 Monthly Columns

Overworking is Overdone: The Hard Work of Self-Care

Written by: Kristen N.M. Johnson

Throughout my career in luxury day spas, medical spas, surgical centers, doctors’ offices, and wellness havens, one of the most consistent things I have noticed in the aesthetic and wellness...

Published in: 2022 Monthly Columns

Inside the Treatment Room: Common Questions

Written by: Roxanne Drese

Get an inside scoop on the thriving medical spa, SkinRX Clinical Spa in Southlake, Texas. This column showcases how they go about creating the ultimate oasis for their clients while...

Published in: 2022 Monthly Columns

The Golden Experience: Managing Growth

Written by: Ashley Curtis

When a spa business experiences rapid growth, it can feel overwhelming to continue serving loyal clients with the care and attention they deserve. Find out which tasks can be outsourced...

Published in: 2022 Monthly Columns

Project Management: Giving Your Practice a Competitive Edge

With higher prices causing a reduction in discretionary income, clients are focusing more on their budgets. They are having to make tough decisions on wants versus needs. This makes it...

Published in: 2022 Monthly Columns