There are many reasons why a client may not be as excited about their progress as expected, or why they may cancel their follow-up appointment without a legitimate reason. It could be related to their personal obligations or hectic work schedule, but often, it is related to their post-treatment experience in some way. Perhaps they did not see the dramatic difference they envisioned. Maybe they felt their skin looked worse, or perhaps they picked their skin and are worried about how their peel provider will respond.
Licensed professionals across the board have a deep love and respect for chemical peeling. Not only has it been around longer than nearly every other aesthetics treatment, but it has a unique ability to improve the health of skin and each skin cell in the epidermis. It visually produces luminous skin that is not easily attainable otherwise, and it is extremely versatile for numerous skin conditions, tones, and types. There truly is a chemical peel for everyone. Still, these amazing outcomes can come at a cost, so there are specific pre- and post-guidelines to ensure client safety and efficacy. Following a simple but detailed process can help assure the best client relationship and treatment outcome.
PHASE ONE: CONSULTATIONS
Consultations are key, whether for a brand-new client or an existing one who might otherwise ask mid-treatment about a different service. As gifted problem solvers, skin care professionals get to create a gameplan for how to tackle each client’s individual skin issues. In order to solve their problem, it is crucial to understand a client’s current skin, recognize the severity of the issue, and develop a treatment plan to address it.
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Nancy Miller is the director of education and research for The Vitality Institute, makers of the VI Peel. She has served the aesthetics industry for 20 years as a provider, educator, lecturer, and content creator. She obtained her Bachelor of Science degree in nursing at University of Southern California, holds a Master of Business Administration in health care management, and has significant experience as director of operations at various dermatology practices and medical spas during her aesthetics career. Miller is recognized for providing impeccable aesthetics service, and is known for having a refined aesthetic eye, gentle touch, and calm demeanor.
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