365: Mastering Standard Operating Procedures 

Let’s face it – no one loves a checklist, but everyone loves the results it delivers! Have you ever been to a restaurant or business that always gets it right every single time? That’s not an accident. That’s standard operating procedures, or SOPs. Imagine walking into your business each day with every detail already mapped out, from daily setup and sanitation processes to annual equipment checks. There is an easy way to achieve this efficient, smooth operation. The solution lies in continually developing and updating recurring standard operating procedures to ensure nothing falls through the cracks. This frees up time, allowing you to focus on employee development, business growth, and client care.  

MAKE A LIST 

A little structure goes a long way to keep a business running smoothly and clients coming back. Completing recurring tasks can take up considerable bandwidth but is essential for maintaining a smooth, consistent, and superior client experience. Recurring tasks are repetitive actions that must occur to run a business smoothly. Often, these simple and habitual duties are completed on autopilot. When these duties are forgotten or ignored, the client experience suffers, negatively impacting your business revenue.  

With over two decades of experience in the professional skin care industry, Kelly Wolcott is a respected entrepreneur, lifelong learner, educator, and mentor. She currently serves as the director of judges for The Skin Games, helping to shape and maintain high standards in the beauty industry. As the founder of three highly successful skin care businesses and the creator of How-To: Esthetician Training, an online education platform, Wolcott’s achievements are driven by her relentless pursuit of knowledge and commitment to excellence. Her mission is to inspire and empower beauty professionals through continuous education and innovation. In her free time, she enjoys reading, outdoor adventures, and exploring new travel destinations.