What’s your recipe for professional treatments gone wrong?

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When it comes to professional treatments that have gone wrong, there can be several different causes, including allergic reactions, equipment malfunctions, and misdiagnoses. The most important actions skin care professionals can take to help their clients is to determine the cause of the skin reaction, mollify and help to heal the affected area, and prevent it from reoccurring in the future.

Skin Reaction Causes
Allergic Reaction – This skin response typically occurs when it is a client's first time trying out a product or treatment. Many people are not aware of what ingredients they may be allergic to and it is nearly impossible to guess what will cause them to have an allergic reaction. For this reason, it is very important to perform a treatment and product patch test whenever a client comes in for a new treatment. This test allows the client and professional to see if any reaction will occur while keeping the affected area localized and under control.

Equipment – Sometimes things can go wrong when using equipment, such as utilizing the incorrect temperature or a sudden malfunction. In these cases, it is important to be completely familiar with the equipment's user manual and treatment procedures. Knowing the ins and outs of the user manual provides the professional the knowledge they need to properly handle the equipment. Every treatment comes with its own set of procedures which, among other things, should detail how to properly use the equipment.

Misdiagnosis – Even as skin care experts, a misdiagnosis can occur from time to time. Like allergic reactions, this cause relies heavily on the professional's knowledge as a practitioner and their knowledge of their client. A specific facial treatment could be ideal for dealing with a certain skin condition, but factors such as the client's skin sensitivity, supplement routine, and skin care routine can affect the outcome of the treatment.

Helping the Client
Once the professional has determined the cause of the negative reaction, it is important to talk things over with the client. Explain what went wrong and discuss options to remedy the reaction. The more informed a client is, the more trusting they are likely to be.

Possible options can include sending the client home with a treatment routine for a specific number of days; having the client come in for treatments to heal the reaction; and, depending on the severity of the reaction, recommending a client to visit their physician. There should be no charge to the client for homecare products or additional treatments performed to heal their reaction.

Prevention
Prevention does not have to be complicated! The following simple tips can help prevent unpleasant skin reactions.

Consultations – When meeting with a new client, have them fill out a client record card detailing any important information such as allergies; current supplements, vitamins, and medications; skin conditions; and more. Discuss with them further any areas that seem important. Periodic reviews of client record card information and ongoing recording of treatment advancements will also help the professional to better serve and understand their clients and their skin.

Test and Set the Equipment – For new equipment, professionals should set aside time for a test before using it for a client's treatment. Remember to check existing equipment prior to treatments to ensure they are properly functioning and on the correct settings.

Check the Products – Before treatments, look over products to be sure none of the expiration dates have passed. The professional should also check product ingredients to make sure the client is not allergic to anything they may have listed on their client record card.

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