How do you diffuse tense situations between co-workers?

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By researching the situation and finding out the facts. I do this by having a one-on-one meeting with each co-worker and listening to their take on the situation. I then sit with everyone involved and try to explain the conflict and hopefully clear up any misunderstanding between the employees. After that, I let them solve the situation in a professional manner.
Mina Moghaddam, master aesthetician at Red Door Spas

Don’t ignore the tension! I try to talk with both employees separately, honestly, and compassionately. I remind them that they are part of the team and that they should talk about the situation as soon as possible. It is important not to let the negativity bleed into the salon atmosphere. I usually offer a hug and continue to check in with them, even if there is no issue at hand. We all feel safe and cared for when someone is genuinely concerned for our well-being.
Michelle Dean, owner and stylist at BarberElla beauty lounge

I always remind my employees to breathe, move forward with a positive attitude, and avoid getting caught up in the struggle. If the conflict is ongoing, that is a completely different story! In that situation, I would sit down with the employees, or maybe even one at a time, and remind each of them that we are here for a common goal – facilitating happiness and satisfaction within our clients.
Carol Hankin, medical aesthetician at Vega Med Spa

I try to remember that everyone comes from a different experience in life, which shapes their behavior in every situation. I also think it is important not to take anything personally.
Megan Kyle, manager at Blue Edition Spa

First and foremost, when dealing with employee conflict, it is
important to stick to the facts. Emotions cannot be allowed to dictate decisions. Secondly, although it is equally as important, everyone involved needs to be held accountable for their actions. They need to be willing to take an honest look at their part (either in starting the situation or contributing to the situation). Finally, all parties need to decide what is in the best interest of the business and the clients. Employees need to act like adults, accept responsibility, swallow their pride, adjust their attitude, do whatever it takes to turn it around, and move on! The business is not all about them, but they should be all about the business.
Jacqui Catalano, aesthetician at Oak Cottage Spa

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