Communication is key in any relationship: our husband, wife, family, and friends. It is paramount in your business relationships as well.
When was the last time you sat down and actually sent a hand written thank you note to a new or regular salon/spa guest to thank them for their business? In these days of cell phones, World Wide Web, Blackberry (which I thought was only a delicious fruit), iPods, e-mail, and all the multi-tasking we do, handwritten communication like writing notes, letters, and cards is slowly becoming a lost art.