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By Kelley Moore | March 23, 2017
Great customer service is the cornerstone of any business – keeping clients happy with their services and overall brand will keep them coming back. Customer service now goes well beyond talking to the front desk staff, calling the customer care line, ...
By Katherine Tomasso, L.E., C.M.T. | April 21, 2016
Globally, the mature skin category amounts to 25 percent of the skin care market and almost 40 percent of the anti-aging market. People are living longer lives than ever before due to better life expectancies, decreased mortality rates, and declining ...
By Jeremy | June 1, 2016
The International Congress of Esthetics and Spa (ICES) held its third and fourth tradeshows of the year on September 20th and 21st in Long Beach, Calif. and October 25th and 26th in Philadelphia, Pa. Beautiful skies and agreeable weather greeted aestheticians, ...
By AIA | May 29, 2018
... how important what we do is – but all those decades ago, there were just a few voices. And you were definitely one of the most important!” Another prediction Leavy made in the early days of the 21st century was the belief that medical spas would mushroom ...
By Amra Lear L E | September 28, 2015
... routine.In the 21st century, men are becoming more aware of their skin and less inhibited in taking care of it. Because they do not articulate to others in the same way as women, it is harder for them to recognize their skin needs. All they know is that ...
By Anne C. Willis, L.E., C.M.E., founder and CEO of De La Terre Skincare® | January 25, 2016
Autoimmune skin disorders are a 21st century phenomenon that is deeply rooted in the way people live their lives. Currently, about 23.5 million Americans suffer from autoimmune diseases, a number that is steadily rising. The role of the immune system ...
By Jeremy | June 1, 2016
... Spa conferences are Long Beach, Calif. on September 20th and 21st and Philadelphia, Penn. on October 25th and 26th. ...
By Jeremy | June 1, 2016
... Penn.; and Long Beach, Calif. Dates for the remaining 2015 International Congress of Esthetics & Spa conferences are Long Beach, Calif. on September 20th and 21st and Philadelphia, Penn. on October 25th and 26th. ...
By Jeremy | June 1, 2016
On September 20th and 21st, 2015, the Aesthetics International Association (AIA) sponsored four continuing education classes at the International Congress of Esthetics & Spa (ICES) tradeshow in Long Beach, Calif. At this tradeshow, a wonderful group ...
By Amanda Strunk Miller | March 24, 2017
... media is a crucial and ever-evolving topic for our industry, which is why it is featured as one of the main themes for this month's issue. Check out page 74 to read "Customer Service in the 21st Century" by Kelley Moore. She explains how the art of customer ...

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