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By Kelley Moore | March 23, 2017
Great customer service is the cornerstone of any business – keeping clients happy with their services and overall brand will keep them coming back. Customer service now goes well beyond talking to the front desk staff, calling the customer care line, ...
By Katherine Tomasso, L.E., C.M.T. | April 21, 2016
Globally, the mature skin category amounts to 25 percent of the skin care market and almost 40 percent of the anti-aging market. People are living longer lives than ever before due to better life expectancies, decreased mortality rates, and declining ...
By | May 1, 2012
... (caused from numerous factors including aging and oxidative stress) poses another clue into a larger picture. FAST FORWARD – 21st Century How is all of this information relevant to our skin care practice or laser center? It is not enough to look ...
By Amra Lear | August 7, 2023
Mindful Beauty: Kosher, Cruelty-Free, Vs. Vegan Products by Amra Lear, L.E., L.M.T. Mindful practice of skin care has risen within the 21st century, causing mindfulness among consumers as to where and how the ingredients are derived in products. Which ...
By Lydia Sarfati | June 6, 2022
... a whole. SKIN CARE TODAY Forty years ago, to address these changes in the matrisome, moisturizers made of oil, fragrance, and water were applied. The 21st century has ushered in a multitude ...
By Ellie Malmin | July 22, 2019
Today, more and more people are presenting with skin sensitivity and reactions, and it is only natural to ask, “Why?” Why are so many people reacting or becoming sensitive to products they have used for years? Julian Cribb, author of “Surviving The 21st ...
By Eunice Cofie-Obeng, founder, chief cosmetic chemist, and aesthetician at Nuekie | December 15, 2018
... and public policy for the 21st Century from Harvard Kennedy School of Government Executive Education program. She is a sought-after expert on the topics of cosmetic science, skin of color, and entrepreneurship. ...
By Jeremy Lawrence | July 24, 2018
... for an ultimate, luxury gift. Clients and aestheticians alike keep coming back for more. HOW I’M BREAKING THE MOLD PERSONALIZED PROTOCOL“My spas are 21st Century beauty center. I counterbalance the trend of quick specialization by offering everything ...
By AIA | May 29, 2018
... how important what we do is – but all those decades ago, there were just a few voices. And you were definitely one of the most important!” Another prediction Leavy made in the early days of the 21st century was the belief that medical spas would mushroom ...
By Amanda Strunk Miller | March 24, 2017
... media is a crucial and ever-evolving topic for our industry, which is why it is featured as one of the main themes for this month's issue. Check out page 74 to read "Customer Service in the 21st Century" by Kelley Moore. She explains how the art of customer ...

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