Most of us have never really given much thought to our hair. We shampoo it, style it, and have it cut. How would you feel if one day you woke up and your hair was gone? How would you react? If your client has been diagnosed with cancer and is about to undergo chemotherapy, the chance of hair loss is very real. Chemotherapy is a powerful medication that attacks rapidly…
Sometimes clients do not make an appointment for a professional treatment. They decide to do their own treatment at home. Unfortunately, there can be negative reactions and consequences to using at-home treatments.
Always create a memorable experience. Give your clients an experience beyond their expectations. For example, an aromatherapy journey, foot soak, and cup of tea offered at no extra cost add value to the service. Offer unique services and extras that no one else offers. Think about how you can make your amenities more personalized or unique. Small incentives, such as offering a hand treatment is a small cost that makes…
The first thing that should be done when treating a cuticle is to determine the severity of the situation. Is the client bleeding? If so, treatment on the cuticle must be done. Applying a clean gauze to the wound with pressure to stop the bleeding is the first priority. Once the bleeding has stopped, the wound should be carefully cleaned with an antiseptic. A topical ointment should be applied along…
When it comes to making your clients feel comfortable in the spa, some things are easy and simple… such as providing clean sheets, towels and blankets. Personally, I like to fill the room with great music and the gentle scent of a single essential oil, which sets the stage for a great treatment from the moment clients walk into my facial room. By involving as many of their senses as…
It is a fact: nail polish lasts longer on acrylic nails and a trip to the nail salon can be reduced from weekly visits to once every few weeks. But what is given up in exchange? What happens to the physical nail due to this artificial resurfacing? And what toll does the acrylic application and re-application take on the natural nail?Acrylic nails are essentially artificial nails that are bonded over…
I grew up with a swimming pool in my backyard. Every summer during my teenage years, my girlfriends and I would spend our days out by the pool. My friends loved to bake in the sun with baby oil. I was too active to lie there for very long and I believe that was my saving grace.
Unfortunately, it happens; clients often find themselves in the bathroom the night before a big event slathering on self-tanner, only to wake up orange and streaky and faced with a nightmare of a problem. That is where we come in. The client will undoubtedly call their aesthetician for advice and maybe even book an appointment to reverse their at-home treatment. So what do you do?

What’s Your Recipe for BEING A SUCCESSFUL SKIN CARE PROFESSIONAL?

Written by Aaron Sonnenschein, district manager, central west, Dermalogica®
I often wonder why one skin care professional can be so successful in developing their business and clientele while others complain that they cannot get their establishment off the ground, earn enough money, and eventually drop out of the industry. Why are some skin care professionals able to become financially successful while others are constantly unable to pay their bills? It is always interesting to hear a professional blame their…

What’s Your Recipe for QUALITY ASSURANCE?

Written by Kayse GTehret, C.M.T.
At Soulstice Spa, we believe our client’s overall experience goes well beyond their specific service time. Instead, it begins with their very first contact with our staff, when they call or e-mail to schedule an appointment. We strive to be consistently responsive, friendly, engaging and attentive while booking their initial appointment so our guests can begin to relax before they arrive.

What’s Your Recipe for BRINGING IN A NEW TEAM MEMBER?

Written by Annette Hanson, president of Atelier Esthetique® Institute of Esthetics, Inc.
I am proud to say that I have spent nearly 30 years in business as a single, female owner in New York City. I have graduated thousands of aestheticians and I owe my success to my team of employees who have helped me throughout the years. Our recipe is to make every student feel welcomed in our small private school. Students know that my door is always open. I engage…

What’s Your Recipe for OVERCOMING NEGATIVE CLIENTS?

Written by Shelley Hess, owner of Facemaker Enterprises
Over the years, my answer to this question has solely been about having to let a client go. Having been in this industry for almost four decades, I understand that some customers may have negative reactions to events in their life. In such cases, I have had to suggest they find an aesthetician that can better meet their needs by being able to relate to them better. I try to…

What’s Your Recipe for CUSTOMER SATISFACTION?

Written by Linda Harding-Bond, president of Moontide Consulting
Ibelieve that in today’s hyper competitive environment, achieving mere customer satisfaction should not be the goal. The customer has to be wowed, delighted and ready to rebook their next appointment before leaving the spa. I like to think of my customers as extended family members. Working with that mindset precludes concerns about social and financial status, aspects which can sometimes impede our ability to see clients as human beings with…
Our recipe here at face to face nyc – day spa consists of various blends: excellent customer service, plenty of sparkling smiles, skilled touch, and knowledge from our spa technicians. This completes a sweet experience when our guests visit us. In addition, we also add a non-pretentious attitude combined with a great sense of humor that quickly strips the pre-treatment anxiety and nervous feeling from new or even established clients.…
First off, I try to establish protocols within my business to prevent even the possibility of having no-show clients. There are three things I do to facilitate this goal. First, I make sure to inform all of my potential clients about my no-show policy. I do this through printing it on my take-home menus, treatment forms, displays located in my spa’s reception area, and by publishing it on our website.…
Smell the sweet aromas of a custom blend infusion of peppermint and lavender essential oils filtering throughout the room. Hear soothing songs of meadowlarks singing in the morning, wind sweeping across a prairie, wheatgrass swaying from side-to-side, melodies of nature captured for the ears to hear. Dimly lit candles flickering on the countertop, fresh white linen draped perfectly across the table, colorful Hawaiian boutique accenting the division of realism and…
I recently had the most chaotic day… I had insomnia and had to wake up at 6:00 a.m. to do a beauty segment on television and was wide awake at 4:00. I could not go back to sleep! I thought I put coffee water in the carafe, but instead I made a pot of nothing and burned my pot. Rush hour was in no rush so we crawled to the…
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