Most of us have never really given much thought to our hair. We shampoo it, style it, and have it cut. How would you feel if one day you woke…
Sometimes clients do not make an appointment for a professional treatment. They decide to do their own treatment at home. Unfortunately, there can be negative reactions and consequences to using…
Always create a memorable experience. Give your clients an experience beyond their expectations. For example, an aromatherapy journey, foot soak, and cup of tea offered at no extra cost add…
The first thing that should be done when treating a cuticle is to determine the severity of the situation. Is the client bleeding? If so, treatment on the cuticle must…
When it comes to making your clients feel comfortable in the spa, some things are easy and simple… such as providing clean sheets, towels and blankets. Personally, I like to…
It is a fact: nail polish lasts longer on acrylic nails and a trip to the nail salon can be reduced from weekly visits to once every few weeks. But…
I grew up with a swimming pool in my backyard. Every summer during my teenage years, my girlfriends and I would spend our days out by the pool. My friends…
Unfortunately, it happens; clients often find themselves in the bathroom the night before a big event slathering on self-tanner, only to wake up orange and streaky and faced with a…

What’s Your Recipe for BEING A SUCCESSFUL SKIN CARE PROFESSIONAL?

Written by Aaron Sonnenschein, district manager, central west, Dermalogica®
I often wonder why one skin care professional can be so successful in developing their business and clientele while others complain that they cannot get their establishment off the ground,…

What’s Your Recipe for QUALITY ASSURANCE?

Written by Kayse GTehret, C.M.T.
At Soulstice Spa, we believe our client’s overall experience goes well beyond their specific service time. Instead, it begins with their very first contact with our staff, when they call…

What’s Your Recipe for BRINGING IN A NEW TEAM MEMBER?

Written by Annette Hanson, president of Atelier Esthetique® Institute of Esthetics, Inc.
I am proud to say that I have spent nearly 30 years in business as a single, female owner in New York City. I have graduated thousands of aestheticians and…

What’s Your Recipe for OVERCOMING NEGATIVE CLIENTS?

Written by Shelley Hess, owner of Facemaker Enterprises
Over the years, my answer to this question has solely been about having to let a client go. Having been in this industry for almost four decades, I understand that…

What’s Your Recipe for CUSTOMER SATISFACTION?

Written by Linda Harding-Bond, president of Moontide Consulting
Ibelieve that in today’s hyper competitive environment, achieving mere customer satisfaction should not be the goal. The customer has to be wowed, delighted and ready to rebook their next appointment…
Our recipe here at face to face nyc – day spa consists of various blends: excellent customer service, plenty of sparkling smiles, skilled touch, and knowledge from our spa technicians.…
First off, I try to establish protocols within my business to prevent even the possibility of having no-show clients. There are three things I do to facilitate this goal. First,…
Smell the sweet aromas of a custom blend infusion of peppermint and lavender essential oils filtering throughout the room. Hear soothing songs of meadowlarks singing in the morning, wind sweeping…
I recently had the most chaotic day… I had insomnia and had to wake up at 6:00 a.m. to do a beauty segment on television and was wide awake at…
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What's Your Recipe

AIA Featured School

  • Aesthetic Science InstituteAesthetic Science InstituteDescription: All About Where You're Going! The mission of the Aesthetic Science Institute is to provide an exciting and challenging learning experience that stimulates professionalism, passion and motivation for future licensed estheticians. Prepare yourself for a ...