Skin care professionals should begin by differentiating themselves from department stores and retailers by doing all consultations in the treatment room. The client should be laid down, skin cleansed, then analyzed through a magnifying lens. Find out what the client's concerns are. These will lead the professional to discover their habits. Every client has a goal – something they want to change about their complexion. The client can be handed…
by Mara Shorr, B.S., CAC II-XII and Jay A. Shorr, B.A., MBM-C, CAC I-XII You are itching to grow, and believe me, we know the feeling! There comes a time when partnering with a physician appears to be the next logical step… congratulations on being ready to take it! Wondering what to watch out for? Find the circumstance that fits your situation:

What’s your recipe for turning waxing clients into skin care clients?

Written by Desiree Duran-Cortez, L.E., C.L.H.R.P.
Competition is everywhere. We compete with other aestheticians, businesses, the media, and cosmetic retailers, but we are also competing with ourselves if we are not sharing our talent and products with clients. Communication is the number one way to tell people about a business. Without it, spa owners would simply sit and hope that clients see the menu in the lobby or on the Internet. It is easier to retain…
Your relationship with the customer is most important, so whatever the mistake or client’s opinion of the pricing in this scenario, the demeanor in which the client is regarded for is most important.

What’s your recipe for the perfect summer skin routine?

Written by Ahmed Abdullah, M.D., F.A.C.S., F.I.C.S.
You might notice that clients are increasingly savvy about how to properly manage their skin at home. With the availability of skin care lines and anti-aging formulations in a range of price points, most of the women (and many men) I encounter have put together a skin care routine that generally meets their needs; that is, at least, until the seasons change. As skin responds to fluctuations in temperature and…
The aesthetics industry continues to grow and with that, so does the number of licensed skin care professionals. I have been in the aesthetic industry for 20 years and have trained aestheticians to work in a medical office for nine years. As a frequent speaker at seminars and aesthetic schools, the first question I am most often asked is how to get a job. To put it simply, a career…
Achemical peel burn is every skin care professional’s worst nightmare, but no matter how skilled the professional, burns can happen. The causes can be many – an undiagnosed skin condition or undisclosed medication, perhaps even sun exposure that the client considered negligible or forgot about.
Is it a mole or is it a shadow? No wait, it is hyperpigmentation! While most clients are thrilled with the smooth, silky results of laser hair removal, occasionally hyperpigmentation does occur post-treatment. So, what is this menacing condition and what can you do about it?
Handle your client gently when discussing this topic. Excessive plucking and tweezing could be a psychological disorder known as trichotillomania and would require professional medical intervention.
The facial is complete. Your client is looking radiant and loving the education you spilled during the time spent together in the treatment room. Your client expressed to you during the consultation what she would like to improve in the look and feel of her skin. Feeling confident, your client is ready to go home looking fabulous and you are foreseeing new home care products finding their way to her…
Most of us have never really given much thought to our hair. We shampoo it, style it, and have it cut. How would you feel if one day you woke up and your hair was gone? How would you react? If your client has been diagnosed with cancer and is about to undergo chemotherapy, the chance of hair loss is very real. Chemotherapy is a powerful medication that attacks rapidly…
Sometimes clients do not make an appointment for a professional treatment. They decide to do their own treatment at home. Unfortunately, there can be negative reactions and consequences to using at-home treatments.
Always create a memorable experience. Give your clients an experience beyond their expectations. For example, an aromatherapy journey, foot soak, and cup of tea offered at no extra cost add value to the service. Offer unique services and extras that no one else offers. Think about how you can make your amenities more personalized or unique. Small incentives, such as offering a hand treatment is a small cost that makes…
The first thing that should be done when treating a cuticle is to determine the severity of the situation. Is the client bleeding? If so, treatment on the cuticle must be done. Applying a clean gauze to the wound with pressure to stop the bleeding is the first priority. Once the bleeding has stopped, the wound should be carefully cleaned with an antiseptic. A topical ointment should be applied along…
When it comes to making your clients feel comfortable in the spa, some things are easy and simple… such as providing clean sheets, towels and blankets. Personally, I like to fill the room with great music and the gentle scent of a single essential oil, which sets the stage for a great treatment from the moment clients walk into my facial room. By involving as many of their senses as…
It is a fact: nail polish lasts longer on acrylic nails and a trip to the nail salon can be reduced from weekly visits to once every few weeks. But what is given up in exchange? What happens to the physical nail due to this artificial resurfacing? And what toll does the acrylic application and re-application take on the natural nail?Acrylic nails are essentially artificial nails that are bonded over…
I grew up with a swimming pool in my backyard. Every summer during my teenage years, my girlfriends and I would spend our days out by the pool. My friends loved to bake in the sun with baby oil. I was too active to lie there for very long and I believe that was my saving grace.
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