"Never stop smiling! Look them in the eye and say, 'What can I do to make the situation better?' Be sincere and keep smiling. It is pretty hard for a difficult client to remain angry when you are smiling at them and truly being sincere. I find that most unhappy clients just need to vent and really want someone to sincerely listen to their concern."…
"Being prepared almost always translates to success. I always have a list of questions and a copy of the candidate's resume in the room with me. I also like to thoroughly read their resume beforehand and try to tailor the questions I ask to their previous job or school experience. I always try to be as prepared as possible with my answers as well; it…
The most important aspect of creating an effective retail display is to try to engage more than one of the clients' senses. While great and enticing visual displays will initially draw them to the retail area of the spa, incorporating another sense usually encourages them to buy. For example, when I have a particular product out on display, I always have a sample size available…