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by Mara Shorr, B.S., CAC II-XII and Jay A. Shorr, B.A., MBM-C, CAC I-XII You have already done the heavy lifting. You created the perfect job description and scoured the…
Leading a team takes more effort than simply hiring the right players. It involves keeping the right players and motivating and inspiring them to do their very best. Excited, eager,…
Bacteria can come in many different shapes and sizes with varying degrees of severity. It is important to note that not all bacteria are bad, as many of them are…
During breast cancer awareness month, spas and salons may be wondering how they can contribute to the cause. In addition to becoming educated about oncology aesthetics and making treatments as…

T.E.A.M. SPIRIT Keeping employees on the same page

Written by Tasha D. Manigo-Bizzell, L.E., M.B.A., I.H.P., M.S.
It is no secret that keeping clients interested in a spa’s products or services is a daunting task. With so much vying for their dollars, it is a wonder customer…
It is all about balance and understanding how everything and everyone can work together. I have been in the employer’s seat for more than 23 years now and I am…

Motivating Employees

Written by Melinda Minton
Keeping employees happy and productive is no easy task. They may currently be dealing with personal issues or simply just having a bad day. However, a spa is a sacred…

Keeping Calm in Sticky Situations

Written by Shelley Hess
When practicing professionalism in the spa, it is particularly important to remember that negative comments relayed by your staff and/or co-workers can potentially ruin your personal and professional relationship with…

Navigation

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Throughout this series, we have discussed developing the principles of empowerment and leadership. Planning, prioritizing, organizing, applying initiative and overcoming obstacles all empower us, bring us closer to our goals,…
Obstacles await us in many forms. They test our will as well as our resources. They separate the wanton from the determined. Obstacles expose the easily frustrated and undisciplined. They…

In the Work Place How to Deal with Emotionally Charged Situations

Written by Christine Pemberton, marketing and sales director for Skin 2 SkinTM Care
In the work place, each individual has their own objectives, opinions, skill-sets, roles, responsibilities and deadlines to deal with. These factors coupled with outside influences and pressures, can manifest into…

Initiative

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So, here we are. We have had in-depth discussions about motivation, goals, priorities, plans and organizing. But, we already have experience with time management. We have all been using schedules…
“You can do it; it is only mind over matter.” Has anyone ever said that to you? While we are experts at telling people how to run their lives and…
How many times have you been working on a project and imagined a better way to accomplish the task? Do you witness or experience wasted time or other resources? Have…
Volunteering allows you to connect on a personal level with others in your community, creating and strengthening your ties with the local population. Volunteering can be quite rewarding on both…

Planning

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How often have you been halfway through a project only to be sidetracked by unexpected obstacles? Can you count the times you have witnessed valuable resources being wasted from inefficient…
"Initially when I started having staff meetings, I would ask a question or for everyone's thoughts on a particular subject. But, I'd end up only getting blank stares from my…

Priorities

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Anyone with modest experience setting and pursuing goals can confirm that unexpected obstacles are part of the process. These obstacles often represent delays, detours, forks in the road or even…

Goals

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How did we find our way from being uncivilized hunter gatherers to become the cultured, suburbanite, air-conditioned, technology driven, smartphone using, Facebook consumers we are today? While the "big picture"…

Motivation

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Do you know what you really want? What determines the choices you will make? Do you know people who act on compulsions, emotions or habits that fail to provide the…
I purchased my first skin care center just a little over a year after taking my state boards. I barely knew how to be a good aesthetician, non-the-less a good…
You have invested in the most comfortable aesthetic table available, selected a sleep-inducing soundtrack, and adorned your treatment room with calming colors and décor… You have created the consummate tranquil…
Building Strong Relationships to Create Strong Sales What is your ethic? The word means "habit", and what we do every day, in work and at play, deeply defines who we…
The most effective businesses today create what I call a "community of value" – based on both touch and technology. It is a cultural evolution which requires integration of left…
If you are growing your spa do not forget about staffing and employee retention. Entrepreneurs riding out the economic ups and downs may not have spent much time wondering whether…
Bosses and/or supervisors do not want to be babysitters, referees, or counselors. Bosses have their own job to do and want employees to do their job so the bosses can…
There's nothing nicer for a customer or employees than visiting a new spa. Everything about it says "new". It's exciting. There is shiny new equipment that works. Freshly painted walls…
My journey as a solo aesthetician began four and a half years ago. That time in my career was both scary and exciting. I thought long and hard before I…
Keeping employees happy and productive is no easy task. Either their grout is dirty, their kids are colicky, they missed their morning coffee, or the day just isn’t going their…
What motivates you to get up and do your job every day? Is it the money you make, the prestige of owning, managing or working in a spa? Or is…
Theory of Corporate and Business Planning, Conflict Resolution, Human Resource Managers, verbal and written reprimands and warnings, OSHA, ADA, and ACLU are all important topics when it comes to owning…
When Sarah Hughes skated off with the gold medal, she pulled off one of the biggest upsets in Olympic history. Her surprisingly simple secret? “I didn’t skate for a gold…

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Featured Company

  • Bio France LabBio France LabDescription:   With 25 years of successful industry experience in both skincare and retail, Claudio DiFiore created Bio France Lab, offering superior natural and botanical luxury skincare product at an affordable cost. Combined exposure to both product development ...

Employee Relations

  • Deal or No Deal
    When Sarah Hughes skated off with the gold medal, she pulled off one of the…
  • Goals
    Goals How did we find our way from being uncivilized hunter gatherers to become the cultured,…
  • Obstacles
    Obstacles Obstacles await us in many forms. They test our will as well as our resources.…

AIA Featured School

  • Christine Valmy International School of Esthetics & CosmetologyChristine Valmy International School of...Description: Christine Valmy International School of Esthetics & Cosmetology offers a quality education in the beauty industry, based on the teachings of the Founder of Esthetics in the United States—Ms. Christine Valmy. Ms. Valmy opened her very first school ...