Have you ever received a frantic phone call from a client who had a negative outcome from a treatment that they had just gotten elsewhere? As beauty professionals, our daily responsibilities go far beyond appearance enhancement. While we commit to consistently providing honest and accurate services, we must also use each appointment as an opportunity to educate clients. These shared moments are imperative to a…

With over 34 years of experience in fasting and cleansing, We Care Spa has earned a reputation as the pre-eminent authority in detoxification. Our program encompasses the mind, body, and spirit. It’s all about releasing the toxins we’re exposed to constantly – in the air we breathe, the water we drink, the food we eat, and the stresses of everyday. Our approach to well-being involves…

With thoughtful communication methods, attention, and dedication, you can offer clients unparalleled service, while increasing your salary each step of the way. When communicating with clients, it is important to exude confidence. Confidence comes when we know our craft and have honed our skills. Confidence is expressed with concise and effective communication. When you take the knowledge you have acquired and condense the information into…

The extra lip scrub or head massage may not seem like much, but add-on services play an essential role in increasing spa revenue, as well as improving the overall guest experience a client receives. While most spas offer enhancements, many are not maximizing the percentage of clients who purchase additional services. The missed opportunity for added revenue through add-on services can be attributed to multiple…