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Monday, 26 October 2020 10:35

Going Above & Beyond: Defining Outstanding Customer Service

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Excellent customer service is an important factor in success. Whether a full-service spa or an independent skin care professional, customer service is a major part of the business’s success. Customer service is not limited to the person taking the calls or greeting them. Customer service is the responsibility of everyone who comes in contact with the client. Just a smile will put clients at ease and make them feel welcome. Everyone is getting reviewed these days. The goal is to make the reviews outstanding.



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Nicole Majdali 2019




California native Nicole Majdali has worked as a makeup artist and aesthetician for several leading companies. Her passion and tenacity led her to be a top educator and representative for Janssen Cosmetics and Dr Schrammek in a couple of United States territories for over 15 years. She has studied and been certified in Germany twice and is getting ready for her third certification there in 2020. She is working as lead educator for these two companies primarily in Los Angeles, California. Majdali’s career has expanded beyond the aesthetics industry into entertainment these days, but she incorporates her knowledge in wellness and beauty into both worlds. She has been a DERMASCOPE contributor since January 2019. Her favorite quote is “Love what you do and you’ll never work a day in your life.”

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