The Customer is Queen: Handling Late Clients and Making It Up to Clients Who Are On Time!

Louis Silberman, CEO of National Laser Institute, pioneered the medical aesthetics training industry and is the largest educator in the country. Its medical spa operations see up to 3,000 clients per month. Silberman was a semi-finalist for the Ernst and Young Entrepreneur of the Year Award 2014 (prior award recipients include the founders of Google, Starbucks, and Amazon). Known for starting Health4her.com – a health and beauty retailer which became the sixth most visited pharmacy website with 500,000 visitors per month – out of his garage, Silberman has been written up in many publications, including Entrepreneur Magazine and Fortune Small Business.

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